Territory Titanium has a severe vibration

Ford Ford Advice Ford Territory Ford Territory Advice Ford Territory 2011
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My brand new Territory Titanium has a severe vibration in the rear, to the point that it rattles your teeth. My family won't go in it because it makes them carsick. The dealer tried to fix the problem but without any success. An engineer from Ford looked at the car, and came to the conclusion that it was a characteristic of that model. The dealer then checked other Territory Titaniums and told me that all had vibrations, one was worse than mine. I rang Ford about the problem and the customer service lady gave me a reference number, but that's all I have. I asked the dealer for my money back and they did not want to know. I paid $58,000 for a car that is useless; if I trade it in on another brand I will lose about $10,000. What can I do?

Keep the pressure on the dealer and Ford to come to a resolution. The company is responsible to ensure the car they have sold you is fit for purpose, and it sounds, on the surface at least, suggests that yours might not be. If you feel you have reached the end of your tether go to the consumer affairs people and seek their advice on taking action against Ford.

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