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Refund wanted on Rio

Asked by Chris Smith

We bought two Kia Rios in March this year for what we told was the best price possible. A month later I noticed a blemish in the paintwork on the roof of one of them and contacted the dealer who got approval from Kia to fix the roof. The rectification has been done.

I then contacted the dealer to request a refund for the damaged vehicle. They said no, so too did Kia. I believe that I have a sub-standard paint damaged vehicle which was also used as a demonstration vehicle at the local shopping centre, therefore a vehicle which has a lower price than the so called best price I was offered. I now find that Kia is offering these vehicles at a much reduced price. Do you believe I am due a refund from Kia, alternatively they could fit extras to our both vehicles to compensate us for the paint problems, such as cruise control to both vehicles and side window shields. Am I being unreasonable?

Answered by CarsGuide

7 Aug 2015 Graham Smith

Yes, you are. Kia has rectified the paint problem, so you have no issue there; they have done what they should have done. As for the price, well, prices go up and down and just because they are down below the price you paid for your cars doesn't mean you should get a refund. You paid the price you were offered at the time, end of story.

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