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I'M TRYING to get Nissan to help me with the blown motor in my 2000 Nissan Patrol turbodiesel, but they are not interested. All they say is that it's out of warranty and not their problem. Well, it is their problem. We bought the car three years ago because we needed a bigger car for the kids. Now we have no car, we're still paying this one off and we can't afford to fix the motor. Can you offer me any advice as to what I should do next?
IT'S not only out of warranty, it's a long way out being nine years old and with heaps of kilometres on it. While I can understand your frustration, Nissan won't come to the party for the full cost of repairs, but they might offer you part-compensation. We asked them for their current policy on this engine problem and this was the response we got: "Assistance to customers is judged on an individual basis. When looking at providing assistance the following things are considered: vehicle age, kilometres travelled, original owner, accessories fitted, service history, use of genuine parts et cetera.'' I suggest you get back to Nissan's customer service people and press your case for compensation.
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