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Kia Sorento 2008: Unreliability after warranty period

Asked by Chris Ball

My 2008 Kia Sorento diesel auto has a long history of failure, mostly during the warranty period, but it didn't stop when the warranty expired and it has since blown a turbo at 90,000 km and has now suffered a total engine failure suspected to be caused by an ECU malfunction causing a suspected piston meltdown. I bought the car with retirement in mind and possibly towing a van, but that hasn't happened, as I wouldn't have enough confidence in the vehicles ability. Kia Australia has resolved not to assist! Who can I turn to?

Answered by CarsGuide

10 Oct 2014 Graham Smith

The brief history you supplied with your e-mail suggests that Kia has attempted to fix the vehicle each time it has broken down, so it would appear that they have met their responsibilities, even if you consider their work to be less than perfect in some instances. I would suggest you continue to pursue Kia over the latest problem and press for at least part payment of the cost of the repairs. Just because Kia's warranty has expired it doesn't mean the car isn't covered at all, as there is still the statutory warranty under our consumer laws. If Kia doesn't come to the party you could take action under consumer laws, beyond that there is always the option of civil action.

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