2010 BMW X3 Pricing and Specs

If you haven’t had any direct contact with BMW to this point you now should make contact with the company’s head office and talk directly to the customer assistance people. Unfortunately you assume that it was inclusions in the glass that caused the window to “self explode”, but there’s no hard evidence to say that is what caused it. Same with the cable, which you believe was caused by something done by the mechanics when they worked on your car. Again it’s not possible to saw for sure that it was the mechanic’s work that did it. You need to clear your head and sit down with the dealer in the first instance and also BMW to seek a resolution for your troubles. The offer of 10 percent of the cost of parts and labour is a pretty miserable one; I would go for at least 50 percent.

Yes, I agree, it is unreasonable. Take it to a BMW specialist, like John Heckrath at Heckrath Engineering in Melbourne and he will be able to reset the computer for you. BMW change the oil on the basis of engine hours run, not kilometers driven, and the computer needs to be reset to start the clock ticking towards the next change.