Ask The Guide

You’re correct; it is nothing to do with Australian safety standards. Take it back and ask them to wheel align it.

You are spot on, there are others with the same problem, and the cars should be recalled and fixed. Instead of talking to the dealer, you would be better off talking directly to Ford through its customer service (13 3673). You could also contact Bannister Law about their class action lawsuit.

You don’t say why you want to convert your Captiva to LPG and I think it’s important to establish that before you rush into something you might regret. I wouldn’t do it; I don't believe the systems have been developed to the point of acceptable reliability. If you are really intent on doing it I would suggest you talk to the people at Diesel Gas Connection.

I've done some checking and no one recommends flat towing with an automatic. You really need to totally disconnect the drive system, which means a manual. Many people choose a Suzuki Vitara as it is light and relatively cheap secondhand and also has maximum flexibility when you get to your destination.

Green slips are a type of insurance and, as such, the cost will always vary depending on the risk conditions. NSW must be a riskier place for third-party claims which will be reflected in the annual premium.

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Great advice and not something I knew.

From the research, my pick is definitely the Benz. It's a development of the classy GLC wagon but with improvements including better suspension. The Benz costs a little more but there is stock in showrooms now so you should jump quickly if you want one.

That's good to hear. I know there were plenty of waves at Hyundai HQ after we highlighted the poor performance of the "Blu-toot" in many of the group's cars.

You can start by having the dealer explain what they are doing to try and fix your car. If they cannot provide a satisfactory story on their plan to sort the problem out, ask them to call in experts form VW head office to assist them. If that doesn't work out get the advice of the consumer affairs department in Perth. Talk to a lawyer if things don't appear to be improving.

Clearly what it's doing is not normal, but the dealer seems to know what is causing it, and is suggesting a software update will do the trick. I would go ahead and have it done.