Volkswagen Eos Problems

ACT law requires a licensed used-car dealer to offer a warranty of three months or 5000km warranty on used passenger vehicles which are less than 10 years old or have travelled less than 160,000km. So regardless of the mileage your car has covered, it’s already 12 years old if you bought it last year. Unfortunately, that really means you’re not covered and the car-yard you bought it from has – on the surface – no legal obligation to compensate you whatsoever.

Australian Consumer Law can over-ride state and territory warranty laws, but this might only apply if you could prove that the vehicle was of unmerchantable quality, not fit for purpose or had existing faults that weren’t disclosed to you at the time of purchase. None of this would be easy to prove after eight months of ownership. You could elect to have the car independently inspected to determine the cause of the failure, but even this may not be conclusive. You’d also need to be able to prove that you maintained and serviced the car correctly for the time you’ve owned it. The first step would be to contact the car-yard and ask for help on a goodwill basis. I wouldn’t be holding my breath, however.

The market value of your car, Clare, if you were to sell it privately is probably between $10,000 and $12,000, so $7000 as a trade-in is roughly what you’d expect. It might be a fraction low, but without seeing the car in the flesh, that’s difficult to say for sure. In any case, it’s in the ball-park. That’s how dealers make money on used-cars; they buy them at their price and sell them at yours.

Assuming you’re trading the car in on a new vehicle, the important thing is not how much the dealer offers for your trade-in, but rather the change-over number. That is, the amount you have to pay to get into the new car. A dealer can often flatter you into thinking you’re getting a good deal by discounting the price of the new car, but if they also slice a few dollars off the value of your trade-in, you’re back to square one, right?

You've done the right thing by contacting VW as they're the people who can help you. You're right, airbags should last the life of the car so to have to replace one is unusual. Ask the dealer to explain what is wrong with the airbag and why is needs to be replaced. If there is no satisfactory response from the dealer then press VW for some help towards the cost of replacing it.

That's a great result and entirely down to Mr White, the managing director of Volkswagen Australia. He deserves your, and our, thanks. Jane from Volkswagen called me back yesterday, 20/8/15 & advised me that Mr. John White approved the cost of the Roof Repairs.

Instead of phoning VW's head office and talking to someone who couldn't possibly know what was wrong with your car having never seen it you would have saved a lot of time if you'd gone straight to the mechanic. Instead of trying to self-diagnose a problem as you did in assuming the warning light was indicating a problem with the particulate filter it's always best to go to someone qualified to be able to diagnose a problem and fix it.

I can understand your frustration. I wouldn't buy the extended warranty, that's the dealer trying to stitch you up. To suggest that you would need an extended warranty is tantamount to saying the car will break down again, and suggests the dealer doesn't have much confidence in the product. First and foremost the dealer and VW should be fixing the car, no question. Under American laws your car would most likely be declared a lemon and VW would have to reimburse you for the cost of the car or replace with another one. We don't have those laws, pity, so you have to battle with a company that has shown a reluctance to fix problem cars. The oil leak is one issue that should have been fixed the first time to car went in, there's no excuse for it not to have been fixed. The second problem would appear to be the dreaded DSG gearbox, and there's no reason for that not to be fixed. It all should be at VW's expense.