Technology

​Merc's Fit & Healthy tech will make you Benz zee knees!
By Stephen Corby · 26 Apr 2017
Remember that giant technological leap your mobile made, about a decade ago, when it mega-morphosed from something you spoke to people on to being the kind of Smart Phone that you'd feel like an idiot without today?Well, your car is about to undergo the same kind of transformation, inveigling its way into previously unimagined corners of your world, monitoring your health and well-being and basically trying to run your life.As usual in car world, it's the Germans who will lead the way, with Mercedes-Benz already working on a new version of its hugely expensive S-Class, equipped with a 'Vitality Coach', which will ponder your pupil size, count how often you're blinking, measure your heart rate and consult with your calendar to see if you're running late for your next meeting.If the Coach - who will also follow you around when you're not in the car, via a 'Mercedes Me' app - deduces that you're tired or stressed, the good Dr Benz will activate its 'Regeneration' program.This involves the use of various scents, carefully ionising the air in the cabin, choosing soothing music and then hammering the relaxation home with one of the car's almost sensual seat massages (the hot-stone ones, in particular, can cause you to go all Meg Ryan in When Harry Met Sally).By using a combination of sensors and data and artificial intelligence, the car will decide what is best for you.If, on the other hand, the Vitality Coach notices you're blinking a lot and your throttle and steering inputs are a bit slow, it can initiate the Activation Program, with some Rage Against the Machine on the stereo, and one of its more pointedly percussive back poundings.It might all sound amusing, and even far fetched, but spend a few minutes with Dr Goetz Renner, the head of Mercedes' deeply German-sounding 'Fit and Healthy' program, and you realise it's as deadly serious as a Crossfit devotee."By using a combination of sensors and data and artificial intelligence, the car will decide what is best for you," Dr Renner, a psychologist by trade, explains.Making sure you feel happier and healthier when you get out of the car than you did when you got in is now an engineering goal for Benz and, in typical style, it's been scientifically measuring its success."We really have to prove there's something going on in your body or mind, that it's not just marketing," says Dr Renner, who employs a large team of physiotherapists and psychologists, as well as engineers."Before the S-Class was launched, we started doing long test drives, with customers driving our car for 500km, wired up to an ECG, measuring brain-waves, pulse, breathing, and then we'd get them to drive the same roads in our competitors' vehicles."We had to prove that your heart rate was better when you were in the S-Class, because your heart rate stands for your resource, your air consumption. So that is our engineering goal; you will be in better shape when you arrive at the end of your drive if you're in an S-Class."Where we're moving to now is being able to measure all those things without the wires - detecting stress in your body, collecting all your data, knowing if you're running late, and how much exercise you've done that morning.Speaking of how much exercise you've done that morning, Mercedes will be hassling you about that, too, even when you're not in the car."This is why we need a lot of computer power, to use all this data, and we need artificial intelligence to react."Speaking of how much exercise you've done that morning, Mercedes will be hassling you about that, too, even when you're not in the car, via an app that will provide fitness tips and tutorials.It's all part of a holistic, cloud-based ecosystem, designed to form a bond between you and your car, and the Mercedes brand."My mission for a Mercedes driver is to provide them with experiences and believe me when I say we are nowhere near the end, yet, of what we can do in terms of massage features," Dr Renner enthuses."I don't consider a human being like a clock wheel that has be lubricated to make it rotate even faster, I want to take a more holistic approach, I want our cars to provide an experience you can really feel, immediately."The whole Fit and Healthy approach is part of Benz's forward-looking CASE plan, which stands for Connected drive, Autonomous drive, Shared mobility and Electric drive (being happy at the wheel comes under Connected, apparently).Look closely at those terms and you can see just how far the company is looking into the future, with its goals of autonomous cars, powered by electricity and largely used in a car-sharing fashion.What Mercedes knows, of course, is that once all cars become autonomous, the way they drive will no longer be their USP (Unique Selling Proposition), it will be much more about the way they make you feel, which is what Fit and Healthy is really all about."Once all cars go autonomous, then the interior, the comfort, becomes more important," Dr Renner says."We want to provide quality time in the car, the things we can offer to passengers are getting wider and wider and this will be the differentiating factor."It's what our brand is all about, combining emotion and intelligence; the rational part of what we do deals with driving safely, but we're going to be about emotion too, about body and mind and wellbeing and regeneration."It's that feeling that the car cares about you, that's what we're working towards."Dr Renner says while the war on smoking has largely been won - ashtrays are no longer standard in cars after all - the next big health battle will be against people's increasingly dormant lifestyles."Sitting is the new smoking, that's what health experts are saying, and what they're trying to combat," he explains.Driving is the ultimate sitting activity, but Dr Renner's team is working on 'keeping your blood flow and muscle tension optimised'."Our lifestyle is increasingly designed to make us sit, but the human body is designed to move."This is a particular challenge for car companies, of course, because driving is the ultimate sitting activity, but Dr Renner's team is working on "keeping your blood flow and muscle tension optimised".The first step will be Motion Seating, set to roll out in the new compact A Class next year (the company's cheapest cars).This system senses when you've been sitting still too long and moves the seat cushion and seat back just enough to keep you from becoming total couch-potato mash.Mercedes is working with Phillips on developing a bespoke wearable device, which will be able to monitor your heart rate and exercise, and should also be able to open your car doors for you, and no doubt remotely set the air conditioning and music you require before you get to your garage.Dr Renner says Phillips is the company's choice because its pulse monitors are truly "medical grade" and while the ones on an Apple Watch are "fine", they're not up to Benz's standards. Ouch.What's coming next will be steering wheels that can replace the slightly dorky wearable watch by sensing your pulse (until such time as steering wheels are redundant themselves, of course), seats that can sense your stress levels, and hugely clever cameras that can monitor your blink rate and pupil dilation and movement.The first Vitality Coach will appear in an S-Class in January 2019, while some of the Fit and Healthy features will start to roll out on facelifted models in the middle of this year.This method of measuring driver drowsiness has been discussed for years, yet never actually fitted to a production car, but Dr Renner says that's about to change."Blink rate is a good barometer for drowsiness, but in the past the cameras were not ready for use in this way, but we're getting there now; you can imagine how sophisticated a camera must be to see these tiny changes in your eyes, because the resolution has to be astronomical," he says.While much of what Mercedes is discussing sounds futuristic, the first Vitality Coach will appear in an S-Class in January 2019, while some of the Fit and Healthy features will start to roll out on facelifted models in the middle of this year.While you can already choose from seven different comfort/activation/massage settings in your S-Class, the car will start making 'intelligent recommendations' to owners next year.If you think talking to your car is a novelty now, wait until it starts talking to you, and telling you what to do.
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Trouble setting up Toyota Link Assist
By Graham Smith · 24 Apr 2017

I purchased a 2016 Toyota Camry Altera S at the end of February this year. The sales person mentioned that one of the attractions for this model was Toyota Link Assist. I decided last week to investigate as I was taking my family on a road trip. This feature meant I could listen to Pandora or other things via the smart phone through the system. When I downloaded the app I could not sync. I have read that a lot of people are having the same problem. I have also researched further on Toyota's website and found out that Toyota Link would not be available from November 2016. It also said that the compatible phones were older Android or iPhones. I have called Toyota but have got no help.

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Mitusbishi Triton: Reversing camera overheating
By Graham Smith · 24 Apr 2017

I need some help on a problem with radio reverse camera on my 2016 Mitsubishi Triton not working for a short period of time, say up to 5 minutes. This only happens when the car is parked in the sun. The dealer is trying to find the answer, but I would like to know if it has happened anywhere else. It's like the dash is getting too hot and the radio doesn't come on until it cools down a bit. I have been given a second radio unit and it is still doing same thing.

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Hyundai Tucson 2016: Faulty high beam lights
By Graham Smith · 24 Apr 2017

I've been in touch with Hyundai regarding the pitiful performance of high beam on my 2016 Tucson. They have no answer for me. The low beam is fantastic, LED … projecting, great light coverage in front of the vehicle, however, the high beam is only marginally better, giving off an orange yellow light that I find totally inadequate on country roads. Hyundai forums would suggest I'm not the only one with this problem. Hyundai customer care says there is currently no remedy to my problem. I contemplated fitting a nudge bar with built in LED light bar, however, because my vehicle is a Highlander, the forward collision sensors prevent a nudge bar from being fitted. It may be a minor problem to Hyundai, but with the extensive country/night driving I do, if the problem isn't resolved, I'm giving thought to getting rid of the vehicle altogether, and letting whoever I can, know the shortfalls of driving a current top of the range Tucson. I hope you can help.

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Outdated GPS software in 2016 Land Cruiser
By Graham Smith · 24 Apr 2017

My son purchased a new 2016 Toyota GXL twin-cab. He is on long service leave at the moment and had a new GPS Installed in the dash when he ordered the vehicle. The current software in the GPS is dated 2014, it is now 2017, and this unit has sent him in the wrong directions at times. He enquired at a Toyota dealership and was told he had to pay just under $300 to have it updated. I think Toyota should have had the current maps updated before he took ownership of the vehicle. Should Toyota update current Maps at their own expense?

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Mazda BT-50 2013: Engine failure
By Graham Smith · 24 Apr 2017

Every now and then my 2013 Mazda BT-50 shuts down without warning. If I wait a few seconds it goes again, but it's not very good in traffic. It hasn't thrown up any codes. Any ideas?

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Robots? Flying cars? No drivers? Ford's future
By Laura Berry · 30 Mar 2017
This week's Future with Ford conference gave us a bit of a glimpse into how we could be getting around in the 'World of Tomorrow'.
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Uber grounds self-driving fleet due to crash
By Justin Hilliard · 27 Mar 2017
Uber has put a stop to all of its driverless car testing in the United States following an incident in Tempe, Arizona yesterday.
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Mitsubishi Outlander 2017: Radio reception problems
By Graham Smith · 24 Mar 2017

The AM reception in my MY 17 Mitsubishi Outlander with Apple Play/DAB/FM and AM radio is absolutely woeful.

A 2016 review commented that "it's muffled and almost impossible to listen to music, let alone talk back radio", and that accords with my view.

Mitsubishi has so far replaced hardware etc., but frankly this has now gone on for four months.

Are you guys aware of this on other vehicles?

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Volkswagen Tiguan 2017: Do I have to pay to activate the voice function?
By Graham Smith · 24 Mar 2017

Why do I have to pay to activate the voice function on my new Tiguan?

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