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Yaris recall urgency

Asked by Darryl Morris

My wife recently received an urgent recall for her eight-year-old Toyota Yaris regarding potential problems with the driver's seat rail and airbag. She called the dealer who sold and serviced the vehicle and was told the car could be inspected in October. We were concerned about the delay and emailed Toyota Australia and didn't get the courtesy of a reply. Then we contacted another dealer, who gave us a booking in less than a week. I find this situation peculiar. Could you please explain?

Answered by CarsGuide

30 May 2016 Paul Gover

Some dealers don't make recalls a priority because there is no profit in the work. In their defence, there can also be a parts supply backlog for a particular recall, though this is unlikely in your case if another dealer can be so prompt with the work.

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