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    Unresolved claim

    Ford Ford Advice Ford Fairmont Ford Fairmont Advice Ford Fairmont 2004
    The Shockwave paint on my BA Fairmont is coming away from the primer and I'm making a claim against Ford to rectify the fault. Twice I have been assured by my dealer that approval was a only a mere formality and that my claim should be successful, but it has now been seven weeks since they took a second lot of photos and I have had no reply from the dealer despite contacting him a number of times. It's now been over three months since I started the claim, so where can I go to next?
    Answered by CarsGuide
    25 July 2012
    Graham Smith

    I would continue to pressure the dealer, ask to see the company representative who assessed your car and took the photos, and approach Ford directly through its Customer Assistance Service.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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