Transmission woes

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MY 2001 BA Falcon has done 91,000km and it had exactly the same problem with the radiator coolant entering the transmission that another reader reported (Carsguide, December 7). About $3200 later, I am not a happy Ford owner. A transmission specialist told me that this is a common fault with them, but when I contacted Ford customer assistance I was told they could/would not help. Is there anyone in particular at Ford you could refer me and other customers to?

Answered by CarsGuide

28 December 2007

Carsguide.com.au

IT IS a common problem. You have contacted Ford's customer assistance number and that is what I would recommend you do if you feel you should get some compensation. Though your car's warranty will have expired, I believe there is an ethical responsibility to provide some cover for serious problems. Go back to the customer assistance people and insist on getting some help. Beyond that, fit an external oil cooler so you won't have the problem again.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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