Browse over 9,000 car reviews

Steer crazy

ON OCCASIONS the steering of my 2002 Ford Focus has locked while driving. My dealer said the steering column was faulty and needed replacing, but that Ford would not cover the complete cost of the work and I'd have to pay $1000. I asked if I could pick up the car without having it fixed, and was quickly told I could if I signed a waiver. I have spoken to head office and it was less then interested.

WE CONTACTED Ford on your behalf and it said that, after consulting your dealer, it would cover the full cost of replacing the steering column. Ford said it was the first it had heard of such a problem with the Focus and would refer the problem to its European counterpart for investigation.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

Comments

Have a new question for the CarsGuide team?
More than 9,000 questions asked and answered.
Complete guide to Ford Focus 2002
Complete guide to Ford Focus 2002 CarsGuide Logo
Reviews, price, specs and more