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    Refund wanted on 300C

    Chrysler Chrysler Advice Chrysler 300 Chrysler 300 Advice Chrysler 300 2013
    ...

    My 2013 Chrysler 300C has been back to the dealer so many times it's a lemon. I call customer complaints and they don't call me back. I haven't driven the car in months and I'm paying for it. I have told them I want my money back or a new car. Can you help me?

    Answered by CarsGuide
    6 November 2015
    Carsguide.com.au

    You won't get your money back, at least not in the short term and not without a huge fight. Start by documenting all the visits to the dealer, what the problems were, and what work was done to fix them. Once you've done that talk to the dealer, show them the history of the car and ask them to fix it. If they will not co-operate go higher to Chrysler head office and talk to the customer assistance people. If that fails contact the company's CEO, Pat Dougherty, directly. If you don't receive any satisfaction for doing all of that enlist the help of a solicitor to send Chrysler a letter setting out your problems.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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