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    Ford Focus hatch boot leak

    Ford Ford Advice Ford Focus Ford Focus Advice Ford Focus 2010
    I purchased my new Ford Focus Hatch in November 2010, and for the past 18 months, and 10 repairs later, I have been chasing the local dealership and Ford head office about the leak in the boot. By repair number six, all I wanted was a new car. I went to Consumer Affairs who have helped, but according to consumer law as long as Ford repair the fault they are doing what they should be doing, repairing the vehicle. Where do I stand and is there anything more that I can do?
    Answered by CarsGuide
    20 December 2013
    Carsguide.com.au

    While the consumer law says that while the manufacturer is attempting to fix a problem they are doing what the law requires them to do. That said there has to be a reasonable expectation of an outcome, and the fact that there is no satisfactory outcome after 10 attempts I would think is quite unreasonable and perhaps you do deserve to have a new car. I would consult Consumer Affairs again and get their view, then consider engaging legal representation. You could also speak to our body repair specialist, Graeme Cuthbert, on 0422 444 335, and get his opinion on what might be causing the leak.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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