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    Ford Focus 2007: Failed bonnet lock?

    Ford Ford Advice Ford Focus Ford Focus Advice Ford Focus 2007

    When the bonnet lock on my 2007 Ford Focus Zetec failed the other day I took it to a Ford dealer who fixed it and charged me $360. I asked about warranty coverage and also rang Ford explaining that I would expect that a bonnet lock would last the life of the car. I got the usual response of fair wear and tear from both. I don't think any other car has had this problem and feel therefore that the product hasn't performed as expected. Is there anything else I can do to get reimbursed the cost from Ford?

    Answered by CarsGuide
    13 November 2014
    Graham Smith

    I too would be disappointed if the bonnet catch on my car failed, but as your car is seven years old I doubt that you would get a sympathetic hearing. But you might, so even though you have been rejected I would write to Ford Customer Assistance and explain your case for compensation. If you want to take it further you could have a solicitor write the letter for you, or you could consult Consumers Affairs.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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