Browse over 9,000 car reviews

    guides

    adventureguide

    evguide

    familyguide

    tradieguide

    urbanguide

    0 Logout

    Browse over 9,000 car reviews

    Focus transmission issues

    Ford Ford Advice Ford Focus Ford Focus Advice Ford Focus 2013

    My 2013 Ford Focus has the famous transmission issues. I went back four times over these two years. Now they said there is nothing they can do, and basically I need to live with it. I did remember seeing someone from CarsGuide helping an owner get a win-win solution, so I'm seeking some help here. I've called consumer affair, they advised me to talk to Ford first, so I called Ford customer care and they assigned me a case number and said a case manager will contact me within 48 hours. Five days have past and no one has contacted me. I've tried calling the case manager two times a day, he seems always on the phone or busy with something else, I think he is dodging my calls. It's very frustrating that I trusted the brand and not only I get this shitty product, but also this attitude of customer care to solve problem. Anything else I can do? Maybe I could go through customer affair and then VCAT, but it's very time consuming and I believe this would drag into a never ending investigation and waiting. And maybe more cost. So could anyone give me some advice.

    Answered by CarsGuide
    26 November 2015
    Graham Smith

    Persist in contacting Ford's customer care people and seek a solution. If you give up, there's no chance of getting a resolution. We are prepared to contact Ford on your behalf, but we need your name and details of your car before we can do anything.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
    Other Ford Focus Problems
    SELL ALL FORD FOCUS PROBLEMS
    Related cars for sale on CarsGuide
    See more Ford Foci for sale

    Comments

    Have a new question for the CarsGuide team?
    More than 9,000 questions asked and answered.
    Ask now
    Complete guide to Ford Focus 2013
    Complete guide to Ford Focus 2013 CarsGuide Logo
    Reviews, price, specs and more