Focus Powershift being replaced

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You might recall I contacted you about my 2012 Ford Focus and the problems I was having with the Powershift dual-clutch automatic gearbox. Well, I took my complaints to Consumer Protection and they agreed with my concerns. Now Ford has authorised the replacement of my car with a new diesel model, which I am told has a new clutch. It took 17 weeks to resolve the issue, but I am happy with the outcome.

Answered by CarsGuide

31 May 2013

Carsguide.com.au

It's good to hear that you have been able to come to a satisfactory resolution with Ford over the issue. It's also good to hear that the consumer protection system works.

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