I have a Ford Fiesta which is going to need yet another clutch change less than six months after the last clutch was replaced. Not only does this mean that my vehicle will be on its fourth clutch but also that I am being forced to wait to have it changed. In light of the possible class action that Ford Australia faces over the PowerShift six-speed automatic transmission/gearbox it is apparent that mine is not an isolated case/problem.
Ford spokesman Stephen Kruk replies: "Vincenza owns a 2011 Fiesta with 68,000km and we have offered a partial refund of $10,000 as a dealer trade. We review each customer request for support on an individual basis as each customer experience and their vehicle is different. Comparing customer outcomes without the facts would not make any sense. We have determined that Vincenza's experience warrants our support and have worked with her to get to a successful outcome".