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Who is responsible to help resolve issues with my 2019 Hyundai Venue?

Asked by John

My Partner bought a brand new 2019 Hyundai Venue and, at first, she was very pleased with the performance. However, it then developed an ongoing problem with not only starting but allowing her into the vehicle. She has had the NRMA out to get into the vehicle and start it. All the technicians that have been called out say that it is due to a flat battery.

She has taken it to the dealership where she bought it and after some attention to the problem they replaced the battery. However, the problem is still occurring. She is wanting to get rid of the car but stands to lose too much and is now considering taking it to Consumer Affairs seeing that it is unreliable. But she will first take it back to the dealership to fix. My question is, is this the right thing to do or is there a better avenue to follow to get the problem resolved?

Answered by CarsGuide

15 Jan 2022 David Morley

You’re on the right track with this approach. Fundamentally, you need to give the dealer (and manufacturer) the opportunity to put things right. That means giving the dealer access to the vehicle, even though that’s obviously inconvenient for you. A switched on dealership will, where possible, offer you a replacement vehicle while yours is being worked on, too.

Only when the manufacturer and dealer have told you there’s nothing that they can do should you approach the ACCC or other statutory body with your request for a refund or a new vehicle to replace the one that can’t be fixed. While ever the dealer is making an attempt to fix things, it’s wise to give them the access to do so.

For what it’s worth, the problem is likely to be something to do with the car’s body computer which is playing up and not allowing the central locking to work, while also allowing the battery to drain. What looks like a faulty battery can often be traced back to a body computer problem, particularly when the central locking is involved.

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