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Nickolas A Horton ASKED THE GUIDE

Self resetting Renault

Recently the dashboard cluster in my 2005 Renault Scenic began resetting itself; the clock and the odo went back to zero, and within a few days it completely died. I had no speedo, temp or fuel gauge, very poor. My research revealed that this is a common problem in Europe and the UK and Renault is aware of this manufacturing failure. Renault first handed me a bill of $2000 for the part alone, in a car that is just over four years old and has traveled a mere 61,000 km. They then came back to me and said my contribution to a new dashboard cluster would be $520, which was better, but why should I have to pay anything if it is a manufacturing fault?

Renault's offer is standard practice within the industry. The amount they pay is based on the age of the car, and the use you have had of the failed part until it broke. What they are saying is that they can't fit a part that is four years or so old and done 100,000 km or whatever your car has done, and by fitting a brand new part they are returning the car to new condition. In effect you are being asked to pay for the use you have had of the old part. It might be frustrating, but it's as good a deal as you are likely to get and I would go for it. The alternative, if you're up for a fight, is to seek advice from Victorian Consumer Appeals Tribunal (VCAT).

 

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