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Sean ASKED THE GUIDE

Nissan Qashqai 2014: Coolant problems

Recently my 2014 Nissan Qashqai overheated and after taking it to Nissan I was informed that it would cost me $300 to top it up with coolant. I'm not happy with their explanation in the shop. That coolant just disappears over time and I'm reluctant to spend that much money without a proper cause so we decided that the car should be pressure tested. This has resulted in finding that the following from Nissan: The heater core has failed and needs to be replaced. The dash assembly, centre console, kick trims and pillar trims will all need to be removed to access the core. The coolant will be drained and the air conditioning will be degassed as the A/C evaporator is in with the heater core. My warranty expired at the end of 2017, but Nissan has offered to pay 50 percent for the repair, parts and labour as a good will gesture. The offer is valid until the end of March. 50 percent of the cost will be around $700. Do you think this is reasonable or should I push further? In my opinion a heater core should last longer. The date I drove the car out was March. Because it was a demo model they took the warranty from the first rego.

 

It’s a pretty standard offer, and while I agree that the heater core should last longer your car is five years old, it’s out of the factory warranty period. I would take the offer and move on.

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