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How do you update the maps in the 2020 Nissan Qashqai Ti?

Asked by Ronald

My new 2020 Nissan Qashqai Ti navigation system does not seem to have current maps and I am not sure how, or if, it is possible to update the maps. My Nissan dealer told me it must be done in their workshop, but the sales person said it can be updated via USB memory stick. Could you please offer any advice?

Answered by CarsGuide

1 Aug 2020 David Morley

Sending you a USB stick in the mail with the updated mapping sounds like a great way for the dealership to make its problem your problem. Why not ask for the update to be done when your new car gets its first service? Dealerships have policies to cope with Covid-19 safely and protect you and their employees. A trip to the dealership to get the sat-nav (which you’ve paid for) working properly isn’t too much of a stretch.

Also, accepting a USB stick in the mail and a set of instructions leaves you open to claims that you’ve done something wrong when the system still doesn’t work properly. Under Australian consumer law and Nissan’s own factory warranty, it’s Nissan’s problem. Don’t let the dealer sidestep you or create an environment where you could be held responsible for a bungle.

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