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    Subaru Impreza 2006: Heavily worn carpet

    Subaru Subaru Advice Subaru Impreza Subaru Impreza Advice Subaru Impreza 2006

    Four years after buying my 2006 Subaru Impreza wagon the carpet has surprisingly worn out even though it has floor mats supposed to protect it and a wire that connects to the CD stacker beneath the passenger seat is beginning to protrude through the carpet. My local Subaru dealer refused my warranty claim deeming it as "normal wear and tear", and my attempts to speak to the dealer principal have been unsuccessful. While I understand that the carpet, along with other aspects of the vehicle will eventually wear from normal use, but I believe that for the carpet to wear so badly in a mere four years is not normal, nor is it acceptable, particularly when I have been so careful to take care of it. What is the point of having floor mats if the carpet is going to wear out that quick, or are the floor mats so poorly designed that they are not able to protect the carpet underneath? At another time the dealer called me and asked if I wanted my wiper rubbers replaced at $20 each, as they needed replacement. I agreed and told them to go ahead with it only to realize that instead of using the genuine Subaru wipers they had given me universal non-genuine parts. Shouldn't they have given me an option of genuine or not? Should I just take my vehicle elsewhere? Can I still claim the carpet under warranty? What should I do with the wiper rubbers?

    Answered by CarsGuide
    26 August 2010
    Carsguide.com.au

    Assessing what is "normal" wear and tear on things like carpets is always difficult, but for the carpet to be wearing heavily after four years is not what I would call normal. I would also agree that the dealer should have told you they were fitting non-genuine parts to your car when they advised you to replace them. Perhaps the dealer was thinking they were doing you a favour by fitting cheaper wiper blades and saving you some money, but I doubt that Subaru would be happy with the dealer for doing that. I would approach Subaru's customer assistance people and argue your case for having the carpets and floor mats replaced, and at the same request that they have the non-genuine wiper blades replaced by genuine parts.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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