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2012 VW Passat short tyre life span

When I got my 2012 VW Passat was serviced at 17,000 km I received a written report that my tyres needed replacing, and that VW was aware that there was a problem with the tyres on that year's model. I've never bought a new car to find that the tyres needed to be replaced around 20,000 km. Both the dealer and VW told me they were not covered by the warranty. This has really put me off buying another VW. Is there anything I can do?

We contacted VW on your behalf and asked them to check into your concern. The report we received back from VW was that while the wear does seem unusually excessive for such low mileage it appears that you were not forthcoming on the state of the vehicle, that it had sustained some minor damage, which may have contributed to the excessive tyre wear. If you feel that VW has not provided you with a satisfactory outcome you could consider action under consumer laws.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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