Are you having problems with your Volkswagen? Let our team of motoring experts keep you up to date with all of the latest Volkswagen issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen in one spot to help you decide if it's a smart buy.
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We contacted VW on your behalf and asked them to check into your concern. The report we received back from VW was that while the wear does seem unusually excessive for such low mileage it appears that you were not forthcoming on the state of the vehicle, that it had sustained some minor damage, which may have contributed to the excessive tyre wear. If you feel that VW has not provided you with a satisfactory outcome you could consider action under consumer laws.
They have been able to identify faults, and should have a record of what they are, but it would appear that there is an underlying fault that is causing the problem that they have not been able to find. Continue to press the dealer and VW and ask for direct assistance from the company to resolve this issue. Other than that I would suggest you take the car to an independent service agent that specializes in VWs, one prepared to dig deeper, and have them go over the car for you.
It's frustrating when you have so many serious issues with a car, but the only thing you can do is persist in getting the carmaker to repair the faults as they occur. The advice you received from the Department of Commerce is correct, that while the company is genuinely trying to repair the car there is nothing that be done. We asked VW to review your case and respond to your requests. We were told that VW had apologized to you for the experience, but rejected your requests for a vehicle swap, fair trade-in, or an extension of your warranty to 10 years. We understand that they have, however, extended your new vehicle warranty by one year and advised you that all parts replaced are covered by their two-year parts warranty.
NOTE: Mike has subsequently told us that he has managed to negotiate with his dealer for a brand new Golf 103 TDI for a fair changeover price.
Possibly not, but you should have your mechanic diagnose the cause of the problem to know for sure.
The clutch issue you have experienced (twice) is a common one with the DSG and the replacement clutch that is to be fitted should be covered by warranty. In other countries such has been the trouble with the DSG that VW has extended the warranty on it to 10 years. Approach VW and request a free extended warranty from them.
Sensor faults are quite common on today's cars, no matter the brand; it's not a particular problem with VW. You could approach VW about coming to the party for part of the cost of repairs, but I doubt that you would get anywhere with your claim.
Before they fitted the parts, particularly when they're expensive ones like the diff, they should have sought your approval to proceed. If they have, and you have agreed to fit the parts, you are liable to pay for them, even though they might not have fixed the problem. If they haven't got your permission to go ahead then you have grounds for refusing to pay for the parts. If they refuse to spend any more time on your car, or can't resolve the problem, you're really left with no alternative but to seek another repairer who would seek to solve it.
It apparently has an intermittent fault and while they can be hard to trace it is perfectly reasonable for you to want a solution. I would maintain the rage at your dealership, certainly seek advice from consumer affairs people, and keep pressing VW for a solution.