Are you having problems with your Volkswagen? Let our team of motoring experts keep you up to date with all of the latest Volkswagen issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen in one spot to help you decide if it's a smart buy.
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Go back to the dealer and explain your problem to them and they should be able to fix it. If the idle speed is too low it's not a matter of adjusting it higher, there is something else wrong that needs to be fixed, and your dealer is best placed to do it.
They have been able to identify faults, and should have a record of what they are, but it would appear that there is an underlying fault that is causing the problem that they have not been able to find. Continue to press the dealer and VW and ask for direct assistance from the company to resolve this issue. Other than that I would suggest you take the car to an independent service agent that specializes in VWs, one prepared to dig deeper, and have them go over the car for you.
Lodging your complaints with the dealer and with VW is the logical starting point. While you are driving the car keep a comprehensive log of any incident that happens, recording date, place, time, what happened, odometer reading etc. That way you would have something to discuss with the dealer and the carmaker when trying to negotiate a way out of the car. VW has a responsibility under its statutory warranty laws to sell you a car that is fit for purpose, and your car might not be. It would be worth consulting an expert in consumer law.
It's frustrating when you have so many serious issues with a car, but the only thing you can do is persist in getting the carmaker to repair the faults as they occur. The advice you received from the Department of Commerce is correct, that while the company is genuinely trying to repair the car there is nothing that be done. We asked VW to review your case and respond to your requests. We were told that VW had apologized to you for the experience, but rejected your requests for a vehicle swap, fair trade-in, or an extension of your warranty to 10 years. We understand that they have, however, extended your new vehicle warranty by one year and advised you that all parts replaced are covered by their two-year parts warranty.
NOTE: Mike has subsequently told us that he has managed to negotiate with his dealer for a brand new Golf 103 TDI for a fair changeover price.
What you describe has been a common complaint with the DSG gearbox. One issue it could be is contamination of the gearbox wiring loom by oil, which VW is aware of. Take the car to your dealer and ask that it be fixed.
Possibly not, but you should have your mechanic diagnose the cause of the problem to know for sure.
Sensor faults are quite common on today's cars, no matter the brand; it's not a particular problem with VW. You could approach VW about coming to the party for part of the cost of repairs, but I doubt that you would get anywhere with your claim.
It apparently has an intermittent fault and while they can be hard to trace it is perfectly reasonable for you to want a solution. I would maintain the rage at your dealership, certainly seek advice from consumer affairs people, and keep pressing VW for a solution.