Volkswagen Problems

Are you having problems with your Volkswagen? Let our team of motoring experts keep you up to date with all of the latest Volkswagen issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen in one spot to help you decide if it's a smart buy.

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Used Volkswagen Passat review: 1995-2012
By Ewan Kennedy · 15 Mar 2013
Passat is a medium-large German car that appeals to those who refuse to pay big dollars for a similar car from one of the more prestigious marques from the same country. Audi won’t thank us for saying so, but there are quite a few out of sight components that are shared by Passat and upmarket Audi vehicles.The Passat in all its formats offers better than average comfort thanks to well-shaped seats and suspension which is able to soak up just about anything thrown at it. Handling is good, with virtually neutral road behaviour at normal speeds, gradually changing to safe understeer if the big car is pushed hard.In the earlier days almost all Passat imports were four-door sedans but with the introduction of the 1998 model, five-door wagons were offered. Wagons have been a popular choice ever since as their squared off rear end makes for a practical load area.An interesting style called Passat CC was introduced in February 2009. Virtually a four-door coupe in the manner of the Mercedes-Benz CLS, the sleek CC is just right for those who seldom use the back seat but want the convenience of rear doors. The back seat is reasonably comfortable and is certainly much better than that of the typical two-door coupe.Volkswagen went all cute with the marketing of the latest CC when it arrived in June 2012, dropping the Passat from its name and calling it simply the CC. Don’t forget to check out both names if you’re doing a search for the pretty coupe on used-car sites.Engine options show a fascinating variation, with four-, five-, six- and eight-cylinder layouts. The V5 and V6 use an interesting design with a narrow-angle V which enables it to run one cylinder head covering both cylinder banks.Though smaller engines aren’t always accepted by Australian buyers, even the four-cylinder Passats have enough performance for many buyers. Many of the later petrol – and all diesel – Volkswagen engines use a turbocharger to generate significantly extra torque.Volkswagen started a strong push on turbo-diesel engines in Australia in 2006 and these days the company often sells more diesel cars than petrol ones in Australia.A four-speed automatic was used in the pre-1998 model, followed by a five-speed unit with tiptronic. The forward ratios were increased to six with a DSG installation from 2006, and to seven forward ratios from early 2010.All-wheel drive isn't all that common in Australian Passats but gives better traction coming out of corners and on slippery surfaces and is worth considering if you are doing a lot of driving on unmade surfaces, or even on the snow and ice for which it was originally designed.For the revhead, Volkswagen imported the Passat R36 from June 2008. R36 has a 220 kilowatt engine, all-wheel drive and is sold in both sedan and wagon bodies.Volkswagen Group Australia has put a lot of work in recent years in getting its supply of spare parts up to international best practice. Prices are similar to those of other European imports in its class. Similarly, the dealer group has grown markedly in recent years and VW is represented in most population centres of significant size.Passat is a relatively complex machine in the modern manner, but a competent home mechanic should be able to do a fair bit of work on it. Always have a workshop manual on standby, and please leave safety items to professionals.Insurance is generally not expensive but make inquiries from a number of companies as there can be quite a difference in premiums.WHAT TO LOOK FORLook over the condition of the interior in case the Passat has had a hard life. It’s not common in a car like this, but can happen and rectification can be expensive.The engine should start within a second of the key being turned and should settle into a steady idle within seconds. If there is a flat spot in acceleration there could be fuel-injection problems.Check the insides of the front wheels for signs of severe brake dust build up, indicating hard driving. This is more likely on one of the sporting models, but Passats do seem to attract people who like to pedal along hard.Look over the body for signs of crash repairs, especially paint that doesn’t match and panels that don't fit exactly. Check the complete body, including hard to reach areas under the bonnet, in the boot and under the car.CAR BUYING TIPBefore settling on any car it makes sense to check on availability of spare parts and servicing in your home and work neighbourhoods. 
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Volkswagen recalls 384,000 cars in China
By Neil Dowling · 18 Mar 2013
Volkswagen has recalled more than 384,000 cars in China after consumer complaints about transmission failures. The recall is estimated by Chinese authorities to cost the company about $600 million. China is Volkswagen’s biggest market and the site for joint venture factories making models including the Golf and Audi A3.The recall involves Volkswagen Group’s DSG (direct-shift gearbox) and alleged incidences of unintentional slowing or power loss. China has been vocal about the DSG transmission since 2009.  In that year, Volkswagen lifted the warranty on the gearboxes to 10 years or 160,000km. It is believed China is the only market with these problems with the automatic gearbox.In Australia, Volkswagen spokesman Karl Gehling would only says that he is awaiting further details of the recall in China. Though Mr Gehling did not give further information, the affected DSG transmissions are believed to be assembled in China and are not similar to the units supplied for Volkswagen cars in Australia.The Chinese recall comes less than a week after China’s state-run television station, CCTV, broadcast a story about unhappy Volkswagen owners. The Chinese ministry responsible for consumer affairs then took the matter direct to Volkswagen.Volkswagen issued an email yesterday saying it is recalling DSG seven-speed gearboxes and will replace defective parts and upgrade software. China’s move immediately prompted global opinion on the DSG transmission. This includes the formation of a website and twitter site devoted to airing owners' problems. Annoyed Chinese Volkswagen owners with DSG-equipped cars also believe that the company is fitting sub-standard gearboxes to the China-market products while the rest of the world get higher-quality transmissions. Chines website gasgoo.com stated this week that respondents to a questionairre about the DSG problems “believe that the relatively poor protection rights afforded Chinese consumers give VW the power to act in this fashion, something it would not do in its home country of Germany.’’ The DSG transmission is sometimes known as a dual-clutch transmission and is fitted in different versions to most Volkswagen, Audi, Skoda and Porsche models.     
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Volkswagen Golf: Stalling
Answered by Carsguide.com.au · 01 Feb 2013

Go back to the dealer and explain your problem to them and they should be able to fix it. If the idle speed is too low it's not a matter of adjusting it higher, there is something else wrong that needs to be fixed, and your dealer is best placed to do it.

Volkswagen Polo 2008: Ongoing electrical faults
Answered by Carsguide.com.au · 05 Apr 2013

They have been able to identify faults, and should have a record of what they are, but it would appear that there is an underlying fault that is causing the problem that they have not been able to find. Continue to press the dealer and VW and ask for direct assistance from the company to resolve this issue. Other than that I would suggest you take the car to an independent service agent that specializes in VWs, one prepared to dig deeper, and have them go over the car for you.

Golf TSI118 shudder
Answered by Graham Smith · 08 Feb 2013

Lodging your complaints with the dealer and with VW is the logical starting point. While you are driving the car keep a comprehensive log of any incident that happens, recording date, place, time, what happened, odometer reading etc. That way you would have something to discuss with the dealer and the carmaker when trying to negotiate a way out of the car. VW has a responsibility under its statutory warranty laws to sell you a car that is fit for purpose, and your car might not be. It would be worth consulting an expert in consumer law.
 

Golf TSI118 serious issues
Answered by Carsguide.com.au · 12 Apr 2013

It's frustrating when you have so many serious issues with a car, but the only thing you can do is persist in getting the carmaker to repair the faults as they occur. The advice you received from the Department of Commerce is correct, that while the company is genuinely trying to repair the car there is nothing that be done. We asked VW to review your case and respond to your requests. We were told that VW had apologized to you for the experience, but rejected your requests for a vehicle swap, fair trade-in, or an extension of your warranty to 10 years. We understand that they have, however, extended your new vehicle warranty by one year and advised you that all parts replaced are covered by their two-year parts warranty.

NOTE: Mike has subsequently told us that he has managed to negotiate with his dealer for a brand new Golf 103 TDI for a fair changeover price.
 

VW Jetta gearbox problem
Answered by Graham Smith · 01 Feb 2013

What you describe has been a common complaint with the DSG gearbox. One issue it could be is contamination of the gearbox wiring loom by oil, which VW is aware of. Take the car to your dealer and ask that it be fixed.

Golf Sport gearbox chatter
Answered by Carsguide.com.au · 15 Feb 2013

Possibly not, but you should have your mechanic diagnose the cause of the problem to know for sure.

Jetta engine management light
Answered by Carsguide.com.au · 26 Apr 2013

Sensor faults are quite common on today's cars, no matter the brand; it's not a particular problem with VW. You could approach VW about coming to the party for part of the cost of repairs, but I doubt that you would get anywhere with your claim.

Volkswagen Polo 2008: Electrical fault
Answered by Graham Smith · 29 Mar 2013

It apparently has an intermittent fault and while they can be hard to trace it is perfectly reasonable for you to want a solution. I would maintain the rage at your dealership, certainly seek advice from consumer affairs people, and keep pressing VW for a solution.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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