Volkswagen Problems

From my experience, the Grand Vitara has the best reputation for reliability and for you it ticks the boxes. Next would be the Honda CR-V, then the Dualis with the ASX definitely last.

It is increasingly normal and many dealers are asking to be paid up front before doing any diagnostic work. I don't agree with the practice, I think they should do the work before charging for it. The diagnostic work has to be done to determine what has caused the engine problem, so there's no getting around it.

In order, I would suggest you consider the VW Tiguan, Kia Sportage, and Mazda CX-5. All are reliable, drive nicely, and are well equipped.

Yes. It is a well-documented problem with the 1.4-litre dual-charge engine; one that VW was fixing when it first cropped up a year or two ago. Your car is out of warranty so they might be reluctant to help you, but it's worth a try.

Have your dealer contact VW first and have them register a request for a goodwill claim to cover the repairs to the engine. It's a common problem with the 1.4-litre twin-charge engine and the company should at least cover part of the repair costs. If your claim is rejected, then go directly to VW to pursue it further. You will have a battle to get any compensation, so be prepared for rejection.

Dealers are now looking for ways to boost profitability, with all sorts of added-cost extras that are good for their bottom line but not for owners or their vehicles. The bottom line is simple: if the car is operating fine, and the suggested service is not on the list of manufacturer requirements, then say a big NO.