Ford Recall - Information & Updates

Is it fair? Yes, I think it is, but do I think will get a full refund, no I don't. I reckon what they've offered you is not a bad deal, it's one I would accept to get out of the car and get on with your life without any further anguish.

You are spot on, there are others with the same problem, and the cars should be recalled and fixed. Instead of talking to the dealer, you would be better off talking directly to Ford through its customer service (13 3673). You could also contact Bannister Law about their class action lawsuit.

Ford Australia head of customer Stephen Kruk says: “Since the dealer regained possession of the car we have thoroughly tested the vehicle and it is operating as it should. That is why it is ready to be resold. The car has the balance of new-car warranty so the next owner retains our backing and support if any component was to go wrong. With the repairs complete we are totally confident it will be a great car for someone.”

There is legal action under way in Australia from some unhappy owners of cars with double-clutch gearboxes. Ford executive Stephen Kruk says: "We encourage customers to work with their local dealers on their individual circumstances. Ford is committed to providing its customers with top quality vehicles. We are equally committed to addressing potential issues and responding quickly for our customers. We have addressed the majority of our customers' questions and are pleased with our ongoing improvement in customer satisfaction levels."

It's clearly frustrating and unacceptable. You are right, the diffs should have been available when you took the ute in and it should have been replaced that day. I'm sure if you really pressed hard you would find that someone would eventually respond and trace the diff. All you can do right now is to maintain the rage and keep putting pressure on until you get the result you want.