Ford Recall - Information & Updates

All of the latest Ford recall information in one place. Find out what models are affected & what to do if your vehicle has been recalled? Ford recall updates straight from the manufacturer.

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Ford Focus recalled over driveshaft fault
By Fabian Cotter · 24 Sep 2015
LW Ford Focus owners are being advised not to accelerate aggressively from take-off due to a potential driveshaft fault.
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World's biggest recall now affecting 637,000 cars in Australia
By Joshua Dowling · 24 May 2015
The number of Australian cars affected in the world’s biggest recall is now more than 637,000 and climbing.The majority of motorists have no option other to wait up to a year before the airbags are replaced -- because the supplier at the centre of the crisis can’t build them fast enough.It became the biggest recall in the world after Japanese manufacturer Takata -- which supplies 20 per cent of the car industry’s airbags -- admitted in a US hearing this week the problem was more widespread than it had claimed for years.The faulty airbags, which can explode shrapnel if deployed in a crash, have so far claimed six lives overseas. No deaths or injuries have been reported in Australia.Legal experts say motorists have little choice but to endure the painstaking wait for the replacements, and they can’t sue the car companies unless someone dies or is seriously injured from the defective airbags.The crisis has left drivers with the unenviable task of taking the risk and driving their cars or -- if they can afford it -- park their recalled car until new airbags become available.The faulty airbags have so far claimed six lives overseas.So far, authorities in the US and Australia have not ordered the recalled cars off the road.The odds of being killed are difficult to calculate. Not all of the airbags in the 53 million cars are defective.But internal testing by Takata over the past six months found 265 of 30,000 recalled airbags had ruptured -- or less than 1 per cent.That may sound like good odds, until you realise it still leaves 530,000 cars around the world -- and at least 6000 in Australia -- with airbags that can kill. At first it was thought only airbags fitted to vehicles with long term exposure to humidity were most at risk.But this week Takata doubled the number of airbags recalled after determining humidity may not have been the only contributing factor.In the faulty airbags, the propellant in the inflator deteriorates over time, making it more volatile and prone to explode with too much force when deployed in a crash.In Australia, perhaps because there have been no known airbag-related deaths locally, it seems not everyone is in a panic to get their car fixed.Then again, the majority of owners of affected cars don’t have a choice but to wait.Retired couple Mark and Delwyn Bridgeman waited a year before they took their 2002 Honda CR-V to get fixed.“Honda contacted me about a year ago to say there was going to be a recall, and then in January they said I could bring the car in,” said Mr Bridgeman, who bought his CR-V new 12 years ago.“When I heard the extra recalls on the radio the other day I thought I better get in quick. I got mine fixed yesterday.”Honda only needed to replace the passenger airbag in this instance. Was his wife Delwyn worried that she was sitting in front of a potentially deadly airbag in her husband’s car?“He’s a very safe driver,” said Mrs Bridgeman. “After 60 years of driving, how many accidents have we had?” Presumably the rhetorical question meant they had none.Young couple Kelly and Gene White and their three-year-old boy use their 2006 Toyota Corolla hatchback as a family car.“It’s a little bit worrying that if we have an accident we could have shrapnel flying at us,” said Mrs White. “We want to get it fixed as fast as possible, so it’s distressing to have to wait so long.”Young mum Farah didn’t know about the airbag recall until News Corp Australia approached her in a shopping centre car park. With her 17-month-old boy secured in a baby capsule in the back seat of the 2002 Honda CR-V handed down to her from her parents, Farah told us: “Now that I know about (the recall) I’m a bit nervous to be honest. I try to drive carefully, but what if a crash happens, even if it’s not your fault? There is still a risk the airbags could go off. How do you know yours isn’t one of the deadly ones?”P-plate driver Emmalene Royce has a 2005 Toyota Echo that was originally her grandmother’s car. She learned to drive in it and the car has been in the family since new.“I won’t sell the car because I have an emotional attachment to it,” she said. “I definitely want to get it fixed but I don’t have a choice but to drive this car while I wait for the new airbags. I can’t afford to buy another car.”Josh Simons, a partner from Thomson Geer, a competition and consumer law firm, says there may be little action motorists can take now that the car companies involved have issued recalls.“Consumers now have an obligation to take reasonable steps to protect themselves, but car companies are not off the hook,” said Mr Simons.“They must fix the product, and they may still be liable if a death or serious injury does occur as a result of a faulty airbag.”Even then, however, car makers may not be entirely to blame should the worst happen.Given that the Federal Government must be notified of all recalls, Mr Simons says “it is up to the relevant minister to decide if the recall action taken is reasonable”. As the car industry is grappling with the biggest recall it has ever faced, some customers are demanding replacement vehicles until the new airbags arrive.“If the car has a major defect, you’re entitled to a replacement or a refund -- at the customer’s choice -- depending how old the cars is,” said Mr Simons.“If a customer wants a replacement or a refund it has to be a reasonable period of time from the date the car was purchased new.”However, the definition of a “reasonable period of time” is open to interpretation and depends on the circumstances of the particular goods involved, says Simons.“If you bought a used car from a business, potentially you have rights (to a replacement or refund) against the business you bought the car from,” said Mr Simons.“If you bought a used car privately, you have no recourse against the person who sold you the car, but you may still have rights against the car manufacturer.”When News Corp Australia contacted the brands affected by the airbag recall, most did not know how many cars had already been repaired, or exactly when they would be fixed.“Replacement parts are presently being prepared and, due to the number of vehicles impacted globally, it is anticipated that sufficient parts will be available to commence recall repairs by early next year,” said Toyota Australia’s media statement.The tally for Toyota's airbag recall cars in Australia now eclipses 207,000, Honda totals more than 188,000, Nissan has 156,000 affected cars, utes and four-wheel-drives, and Mazda has called back 5100 vehicles.Of the 4500 Chrysler 300C sedans recalled, the company says 3400 will be fixed by the end of June after airfreighting parts.BMW has recalled 43,000 cars and says it has replacement airbags available, while Mercedes-Benz says it fixed 20 cars in Australia last year.Overnight on Friday, Subaru Australia announced a recall of 33,548 Impreza cars made between 2004 and 2007. That brings the number of cars recalled so far to more than 637,000, but that figure is expected to grow in the coming weeks once Takata provides each manufacturer with the new, broader range of affected airbags. What should you do? If you have a recalled car, expect a letter in the mail, even if you didn’t buy it new. The car industry uses NEVDIS (National Exchange of Vehicle and Driver Information System) which is the database of Australian driver and vehicle information to contact owners of recalled cars. The industry code of conduct says three letters should be sent to the registered owner of the vehicle; the third and final letter is sent by registered post if the repair has not been made within six months. Should you disable the airbag in the meantime? Safety experts advise not to tamper with the airbag. How do I find out if my car is affected? Go to recalls.gov.au and click on the “cars” link and then click on your brand of car. If you’re unsure what make, model, and year your car is, all the information is on your car registration form. Still in doubt? Visit the service centre of a dealership and they can tell you if your car is affected. Or see our list below. Will the recall cost me anything? All recall work is free of charge. The repairs themselves take about 90 minutes but the dealership service centre may want your car for a day while dealing with the backlog. What about Holden and Ford? Although General Motors (Holden’s parent company) and Ford are affected in the US, both companies say cars sold in Australia are so far not caught up in the Takata airbag recall. Takata airbags: the recalled models so far Chrysler 300C sedan 2005 to 2007BMW 3 Series 1997 to 2006Honda Jazz 2004 to 2009Honda Accord Euro 2004 to 2007Honda CR-V 2002 to 2008Honda Civic 2004 to 2005Lexus SC430 2001 to 2003Mercedes-Benz SL and SLK 2014Nissan N16 Pulsar 2000 to 2006Nissan D22 Navara 1997 to 2004Nissan Y61 Patrol 1997 to 2010Nissan T30 X-TRAIL 2001 to 2007Nissan A33 Maxima 1999 to 2003Subaru Impreza 2004 to 2007Toyota Echo 2003 to 2005Toyota RAV4 2003 to 2005Toyota Corolla 2003 to 2007Toyota Yaris 2005 to 2007Toyota Avensis 2003 to 2007reca
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Australia on track for record recalls in 2014
By Joshua Dowling · 26 Dec 2014
More than 1.1 million cars have been called back to dealers for rectification work that varies from serious (a brake failure) to silly (windscreen wipers).And although 2014 is likely to be the first big sales dip since the Global Financial Crisis, the number of new car sold is also likely to top 1.1 million.The last time more cars were recalled than sold in a year was 2001.It's been a bad year for recalls globally too.General Motors has recalled 2.59 million cars because of an ignition fault so far linked to at least 30 deaths, as part of a recall of 13.8 million cars this year for other ignition problems or keys slipping out of position.But the biggest of all is the Takata airbag recall which has so far been linked to six deaths after shrapnel fired from the airbags.It's a big problem because Takata supplies 20 per cent of the world's airbags and it has taken in cars made by Honda, Toyota, Mazda, BMW, Nissan, Mercedes-Benz, Lexus, Chrysler, Ford and General Motors.More than 18 million cars around the world have been recalled for the Takata airbag problem including 110,000 in Australia.Meantime the dubious honour of most recalls this year is a dead heat between Holden and Jeep with a record 14 each. Never before has any brand recalled so many cars in one year.Market leader Toyota was next with nine recalls ahead of Mitsubishi 8, Nissan 6, Ford 4, Volkswagen 4, Hyundai 3, Mazda 3, Land Rover 3 and Peugeot with 2.Then again the year isn't quite over yet. There may be more.
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Ford recalls Falcons and Territorys for ignition fault
By Joshua Dowling · 17 Feb 2015
The Federal Government's recall website has urged drivers of certain Ford Falcons and Territorys to not adjust their steering wheel in case it causes the engine to shut down.
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Takata airbag recall now world's biggest with 53 million cars affected
By Joshua Dowling · 20 May 2015
Japanese company Takata, which manufactures 20 per cent of the car industry’s airbags, has finally admitted to a US hearing overnight that the number of faulty airbags is much greater than it originally forecast.The number of affected vehicles has now climbed to a staggering 53 million worldwide, including 34 million in the US alone.The car brands that are affected include Toyota, Honda, Mazda, Nissan, BMW, Mercedes-Benz, Lexus, Chrysler, Ford and General Motors.So far, at least 556,000 cars have been recalled in Australia to have their Takata airbags replaced, but that figure is set to rise following the developments in the US which has dramatically expanded the number of affected vehicles.At least six overseas deaths have so far been linked to the faulty airbags which can spray metal shards if the airbag detonator has been exposed to moisture due to a fault in the manufacturing process.Until now Takata had claimed there was no fault, or that the problems had been fixed in its manufacturing process.But as recently as November 2014, Takata was accused of destroying evidence of internal testing of potentially faulty airbags.The recall is so massive not all car companies have been able to calculate which models are affectedThe Takata turnaround comes as authorities in the US are now trying to remove airbags from cars in junkyards so that the potentially faulty airbags don't end up being fitted to another, roadworthy car.Despite the horrific consequences, US and Australian authorities have so far refused to ground the potentially affected cars.The recall is so massive not all car companies have been able to calculate which models are affected, and some have admitted the replacement airbags won't be fitted until next year, because they can't be built fast enough."Replacement parts are presently being prepared and, due to the number of vehicles impacted globally, it is anticipated that sufficient parts will be available to commence recall repairs by early next year," said Toyota's media statement.Toyota, the world's largest car maker, last week recalled a further 5 million cars globally, including 181,000 in Australia, bringing the number of locally-affected Takata airbag-equipped Toyotas to 207,000.Honda Australia has also expanded its recall to include 109,000 cars with potentially faulty passenger airbags and 22,000 cars with potentially faulty driver airbags. It brings the total number of Hondas recalled in Australia with Takata airbags to 188,000.Honda Australia says it has not been advised from Japan if the latest Takata developments will lead to a further increase in the number of vehicles recalled.Nissan Australia has now recalled a total of 156,000 cars equipped with Takata airbags, and also says it is yet to receive information on further recalls.US company Chrysler has recalled 4500 examples of its 300C sedan made in 2006 and 2007.The car industry will struggle to contact owners of the affected vehicles because most cars are no longer with the original buyersThe Takata airbag recalls are due to the potential that, depending on the vehicle, either the driver's or passenger's airbag inflators may be susceptible to moisture intrusion over time."If this happens, this could potentially make the inflator assembly prone to rupture during an accident, increasing the risk of injury to the occupant," said the Toyota media statement.To date, all of the car brands involved in the international recalls so there have been no incidents, injuries or deaths reported in Australia.However, adding to the recall drama, the car industry will struggle to contact owners of the affected vehicles because most cars are no longer with the original buyers, given that they are typically made between 2003 and 2007 and now on the used-car market.Motorists concerned they may be driving an affected car have been advised to search the recalls.gov.au website and check if their particular make and model is being recalled.However, since this article was published the recalls.gov.au website has been overwhelmed by web traffic and numerous users have reported that the site was unable to be opened. The full list of cars we know are affected are listed below. Even though it is part of General Motors, Holden says its Australian-delivered vehicles are not affected.Ford says it is yet to be notified of any recall action following the new, broader scope of the overseas Takata recall campaign.News Corp Australia was waiting on feedback from Mazda, BMW and Mercedes-Benz as this article was published, to find out how many -- if any -- cars are affected locally.Chrysler 300C sedan 2006 to 2007Honda Jazz 2004 to 2009Honda Accord Euro 2004 to 2007Honda CR-V 2002 to 2008Honda Civic 2004 to 2005Nissan N16 PulsarNissan D22 NavaraNissan Y61 PatrolNissan T30 X-TRAILNissan A33 MaximaToyota Echo 2003 to 2005Toyota RAV4 2003 to 2005Toyota Corolla 2003 to 2007Toyota Yaris 2005 to 2007Toyota Avensis 2003 to 2007
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Ford recalls Falcon for fire risk
By Karla Pincott · 18 Mar 2014
Ford is recalling 3256 of its FGII Falcon EcoLPi sedans and utes due to a production error that means they may be missing an o-ring seal between the fuel delivery module and the wiring connector insert of the LPG tank.The carmaker says the missing seal means gas could leak from the LPG tank, posing a potential fire risk.The affected sedans were built in Ford's Victorian facility between August 4, 2011 and July 18, 2012; and the utes between September 15, 2011 and July 18, 2012.Ford is contacting owners of the vehicles, but advises that until the problem is rectified, the cars should not be parked in confined areas.Concerned owners can contact their nearest Ford dealership to have their cars inspected and the fix implemented, or can contact Ford's Customer Relationship Centre on 1800 503 672 for more information.
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Mazda waited a week for recall
By Joshua Dowling · 13 Nov 2012
Mazda’s slogan might be “zoom zoom” but it took seven days longer than Ford to announce an identical recall for a jammed throttle -- for a car made on the same production line.Mazda is recalling 26,000 Tribute SUVs made between December 2000 and February 2007 because, according to the Federal Government’s recall website, “the engine be stuck at full power when the accelerator pedal is fully or almost-fully depressed.“A throttle that is stuck fully or almost fully open may result in very high vehicle speeds and make it difficult to stop or slow the vehicle. This risk exists regardless of whether or not cruise control is being used.” Only models powered by the 3.0-litre V6 petrol engine are affected. There may be inadequate clearance between the engine cover and the cruise control cable, the safety bulletin says.Mazda spokesman Steve Maciver told News Limited: “The reason we took longer was to make sure we had the repair procedures in place … and ensure we had enough parts to supply. “We have sold more than triple the number of cars than Ford in that period.”Ford Australia last week announced a recall of 8798 Escape SUVs built between November 2001 and February 2006. Ford and Mazda, longtime joint venture partners, built the same cars on the same production line in Japan, although the last 2000 Mazda Tributes caught up in the recall in Australia came from a factory in Taiwan. Both Mazda and Ford say there are no reports of cruise control or accelerators jamming on in Australia.In North America, where the recall originated, Ford is recalling 484,000 Escape models while Mazda is recalling 217,000 Tribute SUVs. Both companies say the free repair work takes less than one hour but customers may need to leave their cars for longer to cope with the log-jam.Meanwhile Jeep is recalling more than 900,000 Cherokee 4WDs, including up to 11,000 in Australia sold between 2002 and 2004, because the airbag could go off unintentionally. Safety authorities report there have been more than 200 instances of Jeep airbags going off without warning.The latest recalls pale compared to Toyota’s famous 2010 recall of 9 million cars in North America – the biggest in the automotive industry – because of concerns of stuck accelerator pedals and/or jammed floormats. In May that year, Ford Australia recalled 5000 sets of floormats for its Territory SUV for a similar issue.'
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Ford Fiesta: Dealer reselling faulty example
Answered by Paul Gover · 04 Jan 2016

Ford Australia head of customer Stephen Kruk says: “Since the dealer regained possession of the car we have thoroughly tested the vehicle and it is operating as it should. That is why it is ready to be resold. The car has the balance of new-car warranty so the next owner retains our backing and support if any component was to go wrong. With the repairs complete we are totally confident it will be a great car for someone.”

Ford recall repair taking too long
Answered by Carsguide.com.au · 09 Oct 2015

It's clearly frustrating and unacceptable. You are right, the diffs should have been available when you took the ute in and it should have been replaced that day. I'm sure if you really pressed hard you would find that someone would eventually respond and trace the diff. All you can do right now is to maintain the rage and keep putting pressure on until you get the result you want.

Unfixable Focus auto transmission problem
Answered by Graham Smith · 26 Jun 2015

If Ford has told you that your car cannot be fixed and you have it in writing I would be going to them and asking for a full refund of your money on the basis that they sold you a car that was 'unfit for purpose'. If you don't get a satisfactory resolution with Ford got to your consumer affairs people and take action they way. In the meantime we will contact Ford about the issue.

UPDATE 3/7/15: We approached Ford for a response to Charlie's complaints and the comment we got from a company spokesman was: "Officially, we're currently working closely with this customer to ensure a good outcome for them. Our Customer Relationship Team is in contact with the customer. In such circumstances our policy is to always provide customer support and work through any vehicle issues on a case-by-case basis."

Like Charlie, we think the offer of a trade-in price for his daughter's car is grossly inadequate. By any measure Ford has sold her a car that is unfit for the purpose for which it was sold to her, and we think she should receive a full refund of the original purchase price. Anything less would see her out of pocket for something she was not in any way responsible for.

UPDATE 7/7/15: Ford last week informed us that they have now reached a satisfactory resolution with Charlie Allia’s daughter over the automatic transmission in her 2013 Focus.

Although details are sketchy because of confidentiality agreements between the parties it is believed the problem relates to the way the dual-clutch transmission operates rather than a mechanical malfunction of the gearbox.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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