We bought a second-hand 2013 Ford Territory, which was always serviced at Ford’s dealer. The vehicle has done 34,000 km and we're told that the engine has failed and are asked to pay $14,000 out of pocket to fix it. What can we do?
I am guessing it is a diesel. The diesel is known to blow at quite low kilometres and with no warning. Being just five years old, and having done so few kilometres I would approach Ford for help with the cost of repairs as a gesture of goodwill. They could argue that it is out of warranty, and that you bought it second hand, but I think you could argue that it is not reasonable to have an engine fail in these circumstances.