The dealership from which I purchased my 2023 Mahindra Scorpio ex-demo is no longer a Mahindra dealer and neglected to fill in the owner details in my service book. I sent Mahindra Australia three emails with no reply, rang them once (got told to contact a dealer). For 10 weeks now, I have been trying to find out the warranty start date and whether my roadside assistance is still valid. I am very happy with the vehicle and it has no faults, but I’m beginning to think I have made a big mistake. If the company cannot be bothered with this enquiry what will happen if I do have a problem?
First things first: You new-car warranty is set down in Australian law, and the ACCC has pretty firm views of how warranties should work when conflicts arise between owners and car companies. So that’s one less thing to worry about.
But I would definitely recommend finding some way to ensure the service handbook is filled out correctly as this will directly affect the resale value of the car when you decide to trade-up. As a rule of thumb, the new-car warranty (and whatever roadside assistance is offered) should start on the day the car is registered. Usually, that’s the day the car is delivered to its new owner or, in the case of your car being an ex-demo, the first day it was registered as the dealership demonstrator.