Mitsubishi Pajero Sport 2016: Servicing and warranty

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Last time I dropped you a line we were thinking about buying a Mitsubishi Challenger. Luckily you talked us out of it and we selected a new Pajero Sport Exceed instead and it is a great car. But I've a question about warranty terms. Over the years I have had all of my new cars serviced while under warranty by the dealer, so if there were a claim there would be no issues. Once out of warranty I've gone to our family mechanic who is a good operator. With the Pajero the first service at 15,000km was part of the purchase price and completed by Mitsubishi. But I have just had the 30,000 service completed by our family mechanic instead of Mitsubishi — $230 against $800 — and he has stamped the book and assures me my warranty is secure as he is registered to do the work. Do you think I am OK with this procedure or is it going to be a problem if there ever was a warranty claim?

Under consumer law, provided the servicing is done "by the book" with the correct standard of parts, all car companies must honour the warranty as if the car was serviced inside their dealer network. Some dealers might be a bit reluctant to help if you have not been loyal on servicing with them, but the bottom line is clear.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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