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Megane door lock failure

Asked by James Marks

My beloved 2012 Renault Megane RS265 has recently developed an issue where the driver's side door lock inexplicably failed. My car has done less than 47,000km and was only 2-3 weeks out of warranty when I took it in. The dealer confirmed the part was defective, but I was astonished to be advised it would cost me almost $1000 to rectify. My car has been serviced assiduously at the same Renault dealer since new. The dealer initially didn't offer any assistance in relation to the cost, but after my protestations and paying the full repair price on the day they lodged a goodwill warranty claim. Renault has advised that it will not reimburse me, but has offered to credit me for the cost of the part (approx. $450) which I can apply at my next service, leaving me almost $1000 out of pocket now, and having to wait until the next service for partial recompense. Is this reasonable? This isn't a huge impost for them, and is a genuine mechanical defect and not wear and tear or caused by owner neglect or misuse. I would also have thought the door lock failing on a $45,000 car at three years would fall foul of the statutory guarantees under Australian Consumer Law, but I had hoped Renault would be good enough to fix this without me needing to go further. I would be grateful for your advice.

Answered by CarsGuide

11 Dec 2015

The offer you've had is a normal one offered by most car companies. They pay the cost of the parts and you cover the rest, but to my mind that's a bit of a cop-out. The part failed, and to fail in a matter of three years means it was defective and not up to the job. I agree that you could well have a claim under the statutory consumer laws, but it comes down to how much you want to pursue the matter.

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