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Philip ASKED THE GUIDE

Hyundai Santa Fe 2013: Warranty repair issues

Our 2013 Hyundai Santa Fe has just died on us; the rear diff is gone and the front diff might be as well. Our warranty expired 10 months ago, but the car has only done 61,000 km, and has been serviced every 10,000 km at Hyundai. Cost to repair will reach $20,000. I believe there is a fault in the differential design, as I’ve searched the net my question is what can I do now how can a brand new car which cost $50,000 just be worthless. What legal rights do I have?

For starters it’s not a new car; it’s six years old. But if as you say it has only done 61,000 km and has been properly serviced by a Hyundai dealer I would approach the company and seek a good will deal that would cover some or all of the cost of repairs. It does seem like a catastrophic failure, so if dealing with Hyundai doesn’t prove successful, try your state’s consumer affairs people.

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