A young friend has a problem with a Nissan X-Trail where the motor will either cut out at suburban traffic speed, or run very rough and lose all power, which is extremely dangerous. Unfortunately it appears that it is beyond the Nissan dealer's ability to fix it. Nissan dealers have had the vehicle on their diagnostic rigs and said there are no electronic faults being registered. We have done all of the other things, having the fuel tank and lines cleaned, replaced fuel filters, spark plugs and leads. The way the engine behaves when it restarts suggests it is not a fuel related problem and it is now a case of possibly replacing the various sensors in the probability that one of them is doing things that are not registering a fault on the diagnostic rig.
It is very disappointing that Nissan dealers cannot fix their own cars and car owners are expected to go through the expensive process of replacing bits until they eventually cure the fault themselves. It raises serious questions about commonsense and the use of diagnostic rigs to say there are no faults in an engine when there obviously are. This raises the question of whether the X-Trail should be subject to a safety recall when it could lead to a very serious accident. The young lady who owns the car is naturally at her wits end and any suggestions your can provide would be appreciated.
I agree that car companies and their dealers should step up to the plate and fix any cars that have a problem, particularly one that is as potentially dangerous as you describe. In their defence it can be difficult to isolate and fix a problem that only occurs intermittently. If it doesn't occur in their presence then it's hard to criticize dealers and their mechanics.
But they should do their utmost to find and fix the problem, and you have to question if they've done that in this case. Your friend should go back to the dealer and express her disappointment and frustration at the situation, and ask the dealer to call on Nissan's help to sort the problem out, and don't take the car back until they can demonstrate to her that the problem is fixed. The dealer should also provide her with a car to drive while hers is off the road.
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