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Volksagen Polo GTI problems with DSG

Asked by Tim Hill

I bought a 2015 Volkswagen Polo GTI 1.8T DSG in May. The transmission developed a fault in mid-June with only 1500km — when changing between second and third gears in Tiptronic mode, there was a "clunk" and the car jerked. The initial advice was to have the transmission replaced, after a 12-day wait for it to be shipped from Germany. Then VW Germany said a replacement transmission would not fix the problem and a software update was required. After four weeks' waiting for the update from VW Australia, I was told the software update was available but might not solve the problem — and advised not to drive in Tiptronic mode. I'm concerned there is no urgency to fix the fault.

Answered by CarsGuide

5 Oct 2015 Paul Gover

I contacted VW Australia and got a result you will like. Spokesman Karl Gehling says: "We have been in touch with this customer and, based on his experience, we have offered to buy back his car. He has accepted this offer and plans to buy a new Polo GTI."

 

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