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Nissan X-Trail: Car repairs are taking too long

Asked by Barbie Bakker

Until recently I have not had any issues with my four-year-old Nissan X-Trail TL that is until February when it would not start after being left for two hours after a drive out of Melbourne. An on-site check of the battery and fuses by the RACV indicated they were fine, I was told it would have to be towed to a workshop for further checks. I arranged for it to be towed to my Nissan dealer. But for nearly four weeks now I have been getting the runaround by the dealer and Nissan and no progress is being made on getting my car fixed. What can I do?

Answered by CarsGuide

3 May 2013 Graham Smith

Talk to a senior manager at the dealership and ask for a report on what they're doing to fix your car and a timetable for when you will be able to get it back. If that is unsuccessful, go to Nissan and make the same demands. To step it up from there you could approach Consumer Affairs and enlist their help. You could also demand the use of a loan car while yours is being fixed. The service you have received has been nothing short of disgraceful.

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