Browse over 9,000 car reviews

Sorry, there are no cars that match your search

Hyundai i30 2018: Can I ask for a replacement if my car is faulty?

Asked by Robert

I purchased a Hyundai i30 SR Premium brand new back in April 2018. So far it has had the fuel injectors and steering box replaced. The latest issue has been an error message appearing on my screen saying "steering wheel lock malfunction" which left the car unable to start or turn on the accessories. After a visit from RACV they advised me the car would have to be towed to the dealer. To add salt to the wound, the car was stuck in P and the shift lock release button was not working to get the car out of P. Hyundai have said that they will fix the issues as soon as possible, however I am at the point where I am no longer confident in the car and believe it is a complete lemon. The car has already had two mechanical components replaced in just over one year due to being faulty, not to mention other non-mechanical issues. Being that this is now the third mechanical fault I have had with the car, do I have any leg to stand on in asking for a replacement or refund?

Answered by CarsGuide

23 Aug 2019 Graham Smith

This is always a tough one, because there is no law that requires a carmaker to replace a car or refund the cost of its purchase. It comes down to negotiation between you and Hyundai. Hyundai has told you they will fix your car, and providing they do that they will have lived up to their responsibility, but I understand your concerns. I would suggest you lodge a claim with Hyundai with all the supporting information you can assemble, and trust that they will come good with a goodwill gesture that satisfies you.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

How can we help?

Please note: Questions cannot be answered privately. All answers will be published on CarsGuide.com.au

By clicking on the 'Submit' button you acknowledge you have read and agree to abide by the CarsGuide Terms & Conditions and Privacy Policy. Carsguide reserves the right to not answer any questions for any reason. You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice.

Over 8,000 questions answered by CarsGuide

Search

Complete Guide to Hyundai
i30

Reviews, price, specs and more