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    Subaru Impreza 2015: High cost of cutting new keys

    Subaru Subaru Advice Subaru Impreza Subaru Impreza Advice Subaru Impreza 2015 Subaru WRX Subaru WRX Advice Subaru WRX 2015

    Never keep both car keys in the same location or together — and if you lose one get another cut immediately. My son bought a new Subaru Impreza in 2015 and, on an overseas trip, he put both keys in his bag, which was subsequently stolen. The vehicle was in a basement garage at his unit block and it should have been no problem to call a specialist locksmith to get one cut on the site. But no. Tried two locksmiths and one could unlock the car and steering but could not cut or program a key. It had to be dragged out on dolly wheels, then taken to a dealership. In the end we had to replace door locks and keys, a combination meter, a key kit, an integrated unit plus labour. The cost was $3471 and we will never buy another Subaru.

    Answered by CarsGuide
    8 May 2016
    Paul Gover

    This is not the first time we've heard of this problem, although the Subaru costs seem high. Company spokesman David Rowley responds: "We will be contacting the customer directly, due to the extenuating circumstances, to try to get a fair and reasonable outcome. We're also evaluating the creation of an emergency kit of these components to lower the customer costs on the rare occasion that such an event occurs."

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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