Toyota Kluger 2013: FWD vibration when accelerating

My new 2013 Toyota Kluger Altitude FWD has a noticeable vibration when accelerating under load between 1000 and 2000 rpm, and when holding a gear on deceleration. Because I mainly do city driving, it's a really unpleasant car to drive. On returning the car to the dealer, they advised me that Toyota is aware of this issue, but has no fix. I pressed Toyota Australia about the problem, but after seven odd weeks they've come back with the line that it's a characteristic of the vehicle. I'm pretty upset given the dealer got me to test drive the AWD version and assured me there was no noticeable difference to the FWD. I notice someone else raised this issue with you last year to which you said it might be an engine mount and to press Toyota for a solution. I pressed Toyota and they don't care, so any further help or advise on what to do next would be greatly appreciated.

Answered by CarsGuide

7 February 2014

Carsguide.com.au

It's interesting that the dealer has told you there is a problem, but Toyota denied it. I reckon I would believe the dealer in this instance, and suggest that Toyota is fobbing you off while they scratch their collective heads and try to work out what's wrong. I reckon it's an issue with the lock-up torque converter. Press for a solution.

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