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    Nissan Patrol 2012: 3-litre differential issues

    Nissan Nissan Advice Nissan Patrol Nissan Patrol Advice Nissan Patrol 2012

    I am having some difficulty dealing with Nissan regarding my 2012 Series 8 3-litre Patrol diesel which I bought new in March 2012 and would appreciate any advice as to who to write or talk to. Briefly, when the vehicle was around eight months old (about 33,000km) the solenoid that engages the standard differential lock was faulty and engaging the lock when I was driving. The differential had to be replaced and, although I have an extended Nissan warranty, they refused to replace it so I arranged to have a garage fit a second-hand differential. I approached Nissan and requested that they re-look at the case and replace the actuator and reimburse the cost of a second-hand differential as this was the obvious cause of the differential breaking down. But they will not reimburse the cost of the differential.

    Answered by CarsGuide
    19 April 2015
    Paul Gover

    Nissan spokesman, Peter Fadeyev, replies: "Nissan replaced the diff-lock solenoid and diff-lock actuator on Mr Antoney's vehicle under its New Vehicle Warranty. More than 18 months later the customer sought a replacement differential but the problem was not due to a manufacturing fault so it was not repaired or replaced by Nissan. As the original differential problem was not repairable under the terms of his car's warranty, and the replacement differential was a second-hand unit and not replaced by an authorised Nissan workshop, Nissan is unable to reimburse Mr Antoney for its cost".

     

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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