When I took my 2010 Dodge Journey R/T in for its 24,000 km service I was advised that the brake pads and rotors needed to be replaced. I won't repeat what I said, but needless to say I was not very happy. Chrysler advised me that the car was heavy and this wear is normal, and because it's over 20,000 km it's not covered by any warranty. I argued the 'normal' part with the woman whose attitude was 'too bad, we don't care'. I wrote to the managing director of Dodge Australia and received a reply from a service manager, who thanked me for bringing it to their attention, however this wear is normal. I wrote a somewhat stronger letter to the managing director some months ago and to date I have been ignored. I have since discovered that this is well known problem that has been happening for years, so Dodge is well aware of it. The issue seems to be that the rotors are just too small for the size of the car, and I believe there was a class action in the USA over it. Are there any other avenues I can take, as it is quite clear that there is a design fault with the braking system that Dodge is well aware of, but have washed their hands of it.
Brake wear is a serious problem with the Journey as we reported in our used car review recently. Your experience is common. Some owners have had success in getting Chrysler to cough up for the new pads and rotors when their cars are under warranty, like yours is, so I would continue to press your case with the company. The unfortunate thing is that you can expect to have to replace the brakes at regular intervals of the sort you've already experienced for the life of the car. I would suggest legal action if you feel strongly about it.