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Ford Focus 2014: Shuddering in the transmission

Asked by Judith

I have a 2014 Ford Focus that is shuddering in the transmission. I have taken the car back to Ford five times. Where do I stand with this issue? Feel dealership have not been all that helpful.

Answered by CarsGuide

15 Mar 2019 Graham Smith

Ford has a responsibility to fix the problem, and they seem to have tried, but failed on five separate occasions. The next step is to contact Ford directly (13 3673) and lodge a complaint about the problem and your concerns with the dealership. If that doesn’t elicit a satisfactory response contact the ACCC and ask for their advice on further action you could take.

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