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Ford Focus 2008: Broken window regulator

Maree has a 2008 Ford Focus Cabriolet Convertible. The rear passenger side window has a broken regulator. On getting the dealer to take it out it appears to only have a broken cable. The dealer cannot source a replacement part so we went to Campbellfield Ford head office who advised us that someone would get back to us in 72 hours working time. I find this a ridiculous time frame.

The dealer also advised us to see if we could find a part and the best we could do is a company in Brisbane who said if we send them the part they will fix it for – wait for it, $550. This is very unsatisfactory, surely Ford must have a spare part or be able to fix the cable. The car is only 10 years old.

I hope you can help us.

Have the dealer give you the part number and name of the part required and see if you get it Ford in England or Germany, or even an independent parts supplier.