Maree has a 2008 Ford Focus Cabriolet Convertible. The rear passenger side window has a broken regulator. On getting the dealer to take it out it appears to only have a broken cable. The dealer cannot source a replacement part so we went to Campbellfield Ford head office who advised us that someone would get back to us in 72 hours working time. I find this a ridiculous time frame.
The dealer also advised us to see if we could find a part and the best we could do is a company in Brisbane who said if we send them the part they will fix it for – wait for it, $550. This is very unsatisfactory, surely Ford must have a spare part or be able to fix the cable. The car is only 10 years old.
I hope you can help us.