2022 Mercedes-Benz CLA180 Shooting Brake review - Long-term owner

Multimedia and safety technology: 8/10

Multimedia on model I ended up with is poor, with the voice recognition iffy, offering repetitive answers. Safety good but the car was recieved during pandemic and because of multimedia chip shortage, many items removed from the car we recieved.

Practicality: 5/10

Practicality is poor due to the uncomfortable seats. Awful groud clearance (4") causes several problems, including blown tyres and scrapping underneath car. Uncomfortable ride due to awfully hard suspension. Don't hit a pot hole or speed bump. Indicators make little noise when they are still on and do not always cancel. Seat adjustment manual. I paid for power seats but Mercedes removed them due to the automotive chip shortage. High load area in rear totally unsuitable for the disabled. Battery always says partially charged. Mercedes Me app is good but did not function for first 12 months I had car.

Driving: 6/10

Driver is very, very low to ground, with their seat most uncomfortable. AMG Line but there's artificially leather-like plastic seats. Air flow through ugly Mercedes vents. Even though can give voice instructions, controls for heating air-con unit stuck under screen.

Running costs: 7/10

I disliked this car in two year years. Mileage was 4800 miles. Why so low? I disliked drivIing it, so running costs are not applicable. I intend after 2 years of ownership from new to get rid of this car and get a Kia Sportage HEV.

Reliability: 8/10

It ran okay but has only driven 4800 miles in two years. I found the Mercedes service department to not always be attentive.