Mercedes-Benz GLA-Class vs Mercedes-Benz GLA250

What's the difference?

With Mercedes-Benz’s vast number of SUVs, there is room for an urban luxury crossover niche, and the GLA delivers in spades.

Indeed, in 250 4Matic guise, it is that rare thing – a high-riding hatch with dynamics to shame most dedicated pocket-rockets. It really is a hoot if you find the right road, regardless of weather conditions. The Benz has towering talent.

However, even without desirable options like adaptive dampers and a full suite of driver-assist safety technology, the GLA is expensive, does not quite carry off the price tag from an interior quality point of view, and struggles to maintain the degree of comfort and refinement expected from a Mercedes – with or without the $3K necessary to score adaptive dampers.

Still, especially because of the way the GLA looks, goes, stops and steers, if you can afford it, you’ll be rewarded. There’s never been a more rounded GLA.

My wonderful wife, who is not really into this kind of car, admitted to me in a quiet voice that she really liked the GLA45 as long as it was in Sport + mode. And I have to agree. While I'm very fond of the ridiculous Audi RSQ3 (that turbo five-cylinder sounds amazing), I think I'd stump up the extra for the GLA.

Importantly, it can be comfortable, it can be quiet and it's a better fit for most humans than the A or CLA. It is getting on a bit and could do with a further clean-out of the poor ergonomics, but in what is likely its final year on sale, it's still a belter.

Looking like a mini-me GLC, today's GLA trades some of its predecessor’s edgier design elements like the slammed roof and exaggerated broad-shouldered stance for a more amorphous if elegant appearance. Even with the cliché plastic cladding around the squared-off wheel arches, it’s still a looker.

The net result is arguably the most attractive of all the MFA2 A-Class offshoots. It sits well within the Mercedes hierarchy of SUVs, bringing a swoopy coupe-like silhouette compared to the ultra-upright GLB.

Along with being 30mm wider, it’s also visibly taller than before, with a handy 213mm of ground clearance compared to just 157mm last time around. And the wheelbase has been stretched to the benefit of rear-passenger room – a bugbear of the old GLA. That's progress.

The GLA45 isn't a looker, but then, none of the GLAs are. There's a certain blobbiness to it. A bit of Teletubby mixed with...um, another Teletubby. It's not ugly, it's just not particularly attractive. The 20-inch wheels do much to lift the appearance and negate the effect of the raised ride height compared to the A45/CLA45.

The body kit stops just short of lairy, which is heartening. So if you want to stand out, venture out into the aftermarket world.

Inside was a mild surprise. The last time I drove a CLA 45 I used the word "gaudy". While the GLA isn't amazingly better, the texture of the Alcantara replacing the brushed metal-look plastic, or the carbon of the option pack, was much more pleasant. The brightwork in the cabin is still a bit odd looking, and it's still overcooked with its red detailing, but it is an otherwise beautifully built and well-detailed interior.

Compared to before, the 2021 GLA is some 122mm taller, so ushers in a higher hip point for loftier seating – reducing that jumped-up hatch feel. Headroom improves obviously, as does rear legroom, a corollary of a 30mm wheelbase stretch (to 2729mm).

Wide apertures also make entry into and out of the German-built GLA child's play, though the solid heft of their doors is serious business at this end of the segment, very satisfyingly Teutonic and totally on-brand. This is something you won’t enjoy in a Subaru XV.

Then you s-c-r-a-p-e the underside of the front doors on the pavement literally every time you swing it to get out, and wonder whether Mercedes engineers have ever been to Australia. This fail drove us spare. Heaven help the GLAs in towns and cities with bluestone sidewalks. Maybe all that extra AMG packaging is the culprit.

Still, most of the other basics are spot-on and can’t really be faulted; cosy yet spacious for four adults – especially up front, ample vision, an excellent driving position aided by heaps of seat and steering wheel adjustability, cosseting front sports buckets that you just sink into, torrents of ventilation from those delectable turbine vents and stacks of storage. Collectively they make the GLA a welcoming, opulent place to travel in. Only the hapless fifth occupant squished between the outboard rear-seat passengers might think otherwise. But nobody buys this Benz for carting people around. That's the GLB's job.

Several years ago, Daimler poached a senior Audi designer and since then Mercedes’ dashboards have morphed into a multi-coloured multimedia diorama of touchscreen technology that threatens to completely take over the universe. Choose the right combination of colours and lighting and it's like your very own White Night on wheels. Starting with 2018’s A-Class, the striking, spangly MBUX system that underpins all this has come to be widely admired and imitated. For aesthetics anyway, with its vivid hues, panoramic displays and simple, tiled applications, it’s been a real trip.

Anyway, back to reality. From a tactility and functionality point of view, there’s still work to be done.

Access to the multimedia (including our GLA's banging optional audio system) and car settings areas is possible via a mildly fiddly finger-pad arrangement down forward in the centre console, or smaller yet much more annoying thumb sensor tabs on the wheel spokes. These are not easy to modulate on the move. Additionally, their menus can be confusing to navigate through and sometimes counterintuitive in operation. Mercedes obviously realises this as a quick-guide pamphlet is provided on old-fashioned cardboard paper. How quaint.

Eventually all areas can be mastered over time, but the functionality is complicated and may overwhelm the not-so-tech savvy. Additionally, the ‘Hey, Mercedes!’ voice control is impressive for getting MBUX to perform basic multimedia and vehicle settings-related changes, but it too-often erratic, unreliable and ultimately frustrating for more complicated commands. Perhaps elocution lessons on behalf of the operator may help.

But not as much as the profound disappointment we endure from the cheapness of some of the materials, the wincing cellophane-like sounds when pressing on some of the surfaces such as the door cards, or that emanate after a particularly bumpy section of bad roads. Sheeny reflections and hard textures in a car optioned with extras that total up to nearly $82,500 just don’t cut it.  

At least in this latest-gen GLA, the rear seat area seems much improved over the previous models, with more space, comfy and supportive seating (remember ours featured the $607 sliding function that ought to be standard) and a reclining backrest. All amenities are present, with deep pockets, fresh air from twin vent outlets, reading lights and thoughtfully placed armrests – but, again, the latter’s extendable cupholders feel brittle and cheap.

Further back, the 435-litre cargo area is sufficiently sized and practical for smaller family use (at last), aided by a 40/20/40 backrest fold and that slide-able cushion to extend capacity further. There is no spare wheel, but a tyre inflation kit is fitted in lieu.

Overall, then, better than before, with that fundamental rock-solid heft, luxurious aura and alluring premium-car aroma. The dazzling MBUX screen-related visuals, too, are endlessly entertaining to explore when the vehicle is not moving, but the GLA’s cabin is still not quite up to Mercedes’ reputation for exacting over-engineered excellence.

Or even to the standards of some mainstream alternatives.

The front seats are utterly brilliant and feel as good as they look. On first acquaintance they may feel under-padded, but once you've adjusted them to your liking, you never want to leave. The AMG cars also feature one vast improvement over a normal GLA - the ergonomic disaster of a column-mounted shifter is removed, with a console-mounted shifter added where a small cubby once lived. It's so much better, although the Park button is oddly difficult to press.

When luxuriating in those snug front seats, you'll have access to two cupholders and door-mounted bottle holders, as well as a console bin (where the USB ports are) and a tray under the climate controls. Rear seat passengers will find legroom tight but headroom good, even with the huge sunroof.

The GLA's boot holds an entirely reasonable 421 litres, rising to 1235 when you drop both rear seats.

The GLA 45 lightens your wallet by no less than $89,211 - more than double the GLA 180 front-wheel drive, and about $5000 more than the bonkers (and ancient) RS Q3.

Packed into the GLA's kit bag are 20-inch alloy wheels, a 12-speaker stereo, dual-zone climate control, comprehensive safety gear, reversing camera, keyless entry and start, front and rear parking sensors, electric and heated front seats, sat nav, auto LED headlights, auto wipers, leather trim (some real, some not), auto parking, powered and heated folding mirrors, a massive sunroof and dynamic dampers. There's no spare tyre, just a tyre-repair kit.

The multimedia system is Mercedes' COMAND unit and it is as user-unfriendly as ever. It does, however, power a very decent stereo, and also offers Apple CarPlay and Android Auto.

Thankfully our car was bereft of both the carbon-fibre package ($990) and the aerodynamics package ($1990).

Mounted transversely, Mercedes’ M260 1991cc 2.0-litre four-cylinder petrol engine features a twin-cam, 16-valve design, a twin-scroll turbocharger and variable-valve timing, to help deliver 165kW of power at 5500rpm and 350Nm of torque at a low 1800rpm. With an impressive 97.2kW per tonne, it can hit 100km/h in 6.7 seconds, on the way to a 240km/h top speed.

All four wheels are driven by an eight-speed dual-clutch transmission (DCT), though most of the torque at lower speeds or during reduced throttle loads is delivered to the front wheels until extra traction is required out back. The gearbox is one of the very best of its type we’ve experienced – seamless, strong and largely lag-free.

AMG's fabled 2.0-litre turbo four lurks under that higher bonnet, still kicking out an improbable 280kW and 475Nm. Drive reaches the road via Merc's own seven-speed twin-clutch transmission and all four of its wheels.

All that power and grip translates to a 4.4-second dash to 100km/h for the slightly tubby (over 1600kg) GLA, but just between you and me, anything under five seconds feels scorchingly quick.

Weighing in at 1668kg (kerb), and with a bluff nose and high ground clearance also not helping, we didn’t expect great fuel economy, particularly given how hard and fast the GLA 250’s performance bandwidth is. It’s tempting to just blast your way from point A to point B.

However, at the pump we averaged 9.8 litres per 100km, which isn’t too bad at all considering the available muscle. The official figure is 7.5L/100km, for a carbon dioxide emissions rating of 170 grams per kilometre. With a 51-litre fuel tank, the theoretical range is around 680km.

Note that the GLA 250 requires 95 RON premium unleaded petrol as a minimum.

The official combined-cycle figure suggests the GLA45 will consume 7.5L/100km. Obviously that figure is largely irrelevant, and not just for the usual reasons, but because you don't buy a GLA45 to potter about in. I got, uh, 12.5L/100km, so you can imagine how much I was enjoying it.

As you might expect, you'll need to feed it 98RON.

A soaring 2.0-litre turbo engine application, this is a slick, stirring and robust performer that can also do efficiency as effortlessly as launch the GLA 250 4Matic towards the horizon. Let’s not mince our words. This is a fast and fiery mover.

Three drive modes – Eco, Comfort and Sport – provide a wide spectrum of acceleration and throttle responses, and all deliver precisely what you’d expect. Eco’s fine for pottering around town smoothly and serenely; Sport morphs into a searing and seamless speed demon; and the default Comfort sits somewhere in the middle as the best of both worlds. There really is no faulting Mercedes’ M260 masterpiece.

The DCT also happens to be one of the better dual clutch autos, avoiding the lag and clunkiness pitfalls usually associated with this sort of gearbox. It’s even comparatively smooth off the line on hills. Ours came with the optional handy set of manual-mode paddle shifters, adding a welcome level of interactivity autos tend to overlook. Too bad Mercedes persists with that fiddly column lever that is forever prone to knocking the car out of drive. Even after 15 years, it's still so annoying.

What all this means for the urban driver is strong acceleration for flitting in and out of traffic gaps, as well as incredibly instantaneous point-to-point responses for commanding manoeuvrability, thanks to ultra-eager steering and assisted by outstanding brakes.

With struts up front and a multi-link rear end as standard, the GLA 250’s chassis, too, is a transformative for what is essentially a high-riding hatchback – but only if your pockets are deep enough.

Fitted with that near-$3K AMG Exclusive Package that includes adaptive dampers, our Benz displayed a definite hot-hatch attitude that really would make it the darling of Golf GTI owners who’ve outgrown their rides but not their girl/boyracer desires. Superb handling and hunkered-down roadholding really do make this the driver’s premium compact crossover. You can pretty much point and shoot this Merc as you might a Golf R, and likewise in most weather conditions thanks to all that reassuring tenacious grip.

Plus, if you’re put off by the hard ride in Sport, the Individual mode allows the driver to engage the soft damper mode while the engine and steering retain the hardcore settings. It’s a win-win situation – as long as you can stretch to that AMG Exclusive pack. We strongly recommend it, given the balance between ultimate high-speed control and comfort.

However, while this is all good news for rural and country folk seeking hot crossover fun, back around town, poor urban road conditions can reveal a flaw in the chassis’ ability to properly smother bumps and ruts. It’s the small frequency stuff that seems to transmit through, never really settling down.

The result is a jittery ride, that may somewhat undermine the GLA’s upmarket sheen. There’s also a fair degree of road noise coming through. Perhaps sticking with the 19-inch alloys instead of those lovely 20-inch rims is the solution here.

When the 45-badged cars first launched, they were something of a revelation. BMW's turbo six-cylinder fans sniffed at the 2.0-litre's staggering outputs and all-wheel-drive chassis, but this car really captured the imagination. The GLA45 might be slightly unexpected, but it's better in almost every way as a daily driver than the A or CLA.

For a start, its higher ride height seems to translate to a much better ride quality. Anything on 20-inch wheels should have an appalling ride, but the GLA45 manages to be firm yet comfortable. Put the other two in Race mode and you'll need to up your private health insurance extras to include osteo, physio and whatever "o"-ending specialist fixes your back.

The improved ride quality meant I was far happier to chuck this car around. While it doesn't have the same ultimate overall performance of the lower cars, it's far more comfortable whether you're on it or just driving around. The front seats are supportive and comfortable, and the steering is excellent.

As for the engine...well, it still farts like toddler during a moment of silence at a funeral, but you can't deny its technical brilliance and huge power outputs. I remember the CLA45's engine as being a bit highly strung. Perhaps I couldn't separate the overall high-strung nature of the car from the engine, but I felt the same engine in this car wasn't as jumpy.

The way it propels this car into triple figures is tremendous fun. It's not as charismatic as the Audi five-cylinder, perhaps, but that doesn't matter in the end - it's properly fast, attached to a better chassis and offers a cabin with a driving position fit for humans.

The GLA comes with nine airbags (including driver's knee), blind-spot sensors, lane-departure warning, lane-keep assist, forward-collision warning and mitigation and driver-attention detection.

The GLA does not have its own ANCAP rating, but the A-Class on which it is so heavily-based scored five stars in 2013.

Unlike many luxury brands that persist with a sub-par three-year warranty, Mercedes-Benz offers a five-year/unlimited kilometre warranty.

Intervals are every year or 25,000km, with a capped price service plan starting at $550 for the first year, $750 for the second year and $1250 for the third year, totalling $2550. Alternatively, buyers can also choose a Service Plan, starting at $2050 for the first three years (saving $500 from the normal capped-price service plan), $2950 for four years and $3500 for five years.

The Mercedes standard warranty is three years/unlimited kilometres with roadside assist to match. Service intervals are a very reasonable 12 months/20,000km.

The company also offers capped-price servicing - first service is $576 but the second and third are a whopping $1152 each. Three years will set you back $2880.