What is the update on the Takata airbag recall?
Asked by Caitlin
I have recently received the letter that my 2011 Subaru Impreza has been affected by the ongoing Takata airbag recall. I contacted the customer helpline to get some sort of estimation on the length of time it will be until my car’s parts will arrive for repair, but they are unable to provide any further information to me. Are there any updates on this process that you’re aware of?
Answered by CarsGuide26 Jan 2018
We contacted Subaru to see if there was anything further to add, and they told us that if you were willing to provide your rego and/or VIN number, they would check with customer relations. They added that normally, the first letter alerts the customer that the recall is pending and advises that they would be in touch when the parts are available, but without knowing what phase your car car is at, they couldn’t offer a definitive answer without investigating. I would suggest you contact the Customer Relations Team (1800 22 66 43) and give them the requested information they need to take it further.
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