Ranger veering to the left

I bought a new 2016 Ford Ranger PK11 in March and replaced the tub with an alloy tray. In June I noticed it was listing to the left and the suspension was flat. The dealer said they could do nothing because I changed the tray, but the tray was probably lighter than the tub and used the same contact points on the back. Ford's customer care also told me nothing could be done and they blatantly refused to deal with the problem. I emailed complaining about their complaints shut down. I was then advised to take the car in a second time and they would download all computer specs and get back to me. Nearly five weeks later I have received no information, and again I was advised to take it to Ford and at my cost have the tray removed and the original tub restored. No reasons were given, except it would be about $900. I have sent another email to Ford customer care asking why the tub needed to be refitted. My thinking is if the tray is alloy, and it has not been overloaded – and it hasn't – then why not fix the suspension regardless of what tub/tray is on the back. Where do you suggest we go now?

Answered by CarsGuide

24 November 2016

Graham Smith

You're not alone, there are lots of reports of the Ranger sagging to the left; the springs are clearly not up to the job. Ford's answer in most cases is to stonewall and hope the owner goes away. Keep the pressure up on Ford, but also consider going to Queensland's consumer affairs department. Sad to say, the least painful solution would be to go to a suspension specialist and get the suspension uprated.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.

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