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Nissan Navara: Faulty battery

Asked by Paul Whiteman

The battery in my Nissan Navara died two weeks short of 12 months after I bought the car. Roadside assist tested the battery and said it was faulty and needed to be replaced. I tried in vain to tell my Nissan dealer about the battery, but they just kept fobbing me off, saying there was nothing wrong with it. The battery failed again, and again roadside assist came to the rescue, same result, the battery was faulty. I left for the USA the next day, returning three weeks later. When I returned to the dealer they accepted the battery was faulty, but refused to honour the warranty on it, as it had expired. As a first time Nissan buyer, rest assured it will be my last. As they won't honour the warranty on a battery, I think I'll be in trouble if something serious goes wrong.

Answered by CarsGuide

10 Jan 2014 Carsguide.com.au

That's a tricky one. Nissan's warranty doesn't cover the battery because it's regarded as a consumable, but the battery itself is covered by a warranty issued by its manufacturer. So, who's responsible when the battery is faulty? I would suggest it's Nissan in the first instance because they sold you the vehicle, the battery maker next as they produced it. Nissan should have replaced the battery and got their money back from the battery maker instead of putting the responsibility back on you as the customer.

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