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Mazda BT-50 2013: Burst heater hose

My 2013 Mazda BT-50 recently suffered catastrophic engine failure and requires a new engine, despite having only done 100,000 km and being just 12 months out of warranty. A heater hose burst, which dumped the coolant and overheated the engine.

The temp gauge did not move and there were no dash warnings before the engine blew. As the vehicle has an impeccable service record I expected some sort of assistance from Mazda, but they are telling me this amounts to fair wear and tear and refuse to enter into any further correspondence. What can I do?

It’s hard to believe there was no warning before the engine blew. The engine would not instantly overheat the moment the coolant was dumped and there would have been some signal to indicate all was not well. If Mazda are refusing to talk to you, you could take it to VCAT and make a claim.