Hi, my 2018 Hyundai i30 is using an excessive amount of oil. Apparently this has been a problem with that model. What can I do about this? It has always been serviced at the dealership.
This is not an unknown problem with some Hyundai engines, although, to be fair, most of the oil burning problems were in earlier models than yours. That doesn’t mean you don’t have the same problem, though, and it’s definitely worth checking out and finding a solution.
The first thing to do is to contact Hyundai Australia’s customer service department, and let them know you have a problem. My experience has been that Hyundai takes customer satisfaction very seriously.
The next step is to determine exactly how much oil is being consumed. The dealership will be able to help here and will probably fill the engine with oil, seal the dipstick and send you away to cover 1000km or maybe more. Then, the oil level is checked again and you’ll know precisely how much has been consumed over a known distance. Based on that information, you may be able to negotiate a deal with Hyundai that sorts the problem without you paying for the entire bill (if, for instance, it’s determined that a new engine is required).
Obviously, there are lots of factors at play here, including how many kilometres the car has covered and its service history. But it’s definitely worth getting to the bottom of the problem sooner rather than later.