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Tracey, WA. ASKED THE GUIDE

Hyundai ix35 2014: radio failure outside warranty

The radio in our 2014 Hyundai ix35 has been a problem for several months and has been getting worse over time. The volume is in and out and the static is so bad we can't listen to it now. Hyundai's service dept. looked at it and came to the conclusion that the head unit was faulty. The Customer service dept. said that our warranty was up by seven months for the radio so there was nothing that can be done about it. Is there anything more we can do?

The radio reception in Hyundai cars has been a regular compliant over the years, and there's never been a satisfactory solution. Being a relatively new car I would persist with Hyundai and request a replacement head unit as a gesture of good will. I think Hyundai would be crazy to refuse you and risk damaging its reputation.

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